Job Description
As an Activity Agent, you will be responsible for providing exceptional concierge services to include, but not limited to, offering island information, booking activities and various other reservations, and providing on-site information to owners and guests.
HERE'S WHY YOU'LL LOVE IT HERE! We offer an excellent benefits package to our full-time Team Members that include:
- Pay rate is $21 per hour, plus commission & bonuses governed by a compensation plan. Activity Agents have a targeted annual earnings of $80,000 per year, with some Team Members earning substantially more based on their individual performance.
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
SCHEDULE DETAILS: Our Activity Agent will work a flexible schedule to include weekends and holidays
ADDITIONAL RESPONSIBILITIES INCLUDE: - Provide complete and accurate information to guests on every telephone call or electronic communication in a professional manner. Share information about the destination, resort and island activities
- Provide confirmation calls to all scheduled timeshare appointments in Hawaii to ensure maximum show rate. Responsible to handle reschedules and cancellations
- Handle and resolve situations with dissatisfied guests in a timely manner
- Specialist will be responsible for their activity reconciliation on a daily basis
- Other administrative duties including management meetings, running reports and tasks as assigned by management
What are we looking for....
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma/GED
- Able to work flexible schedules including mornings, nights, weekends and holidays
- Minimum 1 year customer service related experience
- High level of reading, writing and speaking proficiency in English
- Computer Proficiency
- Excellent interpersonal and guest relation skill
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Prior timeshare, hospitality or customer service experience
- Prior experience selling tours and activities
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job Tags
Remote job, Hourly pay, Holiday work, Full time, Flexible hours, Night shift, Day shift,