Assistant Manager/Leasing Agent Job at Newbury Living, Ames, IA

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  • Newbury Living
  • Ames, IA

Job Description

Newbury Living is seeking a knowledgeable Assistant Manager for an affordable property. The Assistant Manager works closely with the Property Manager in order to complete day-to-day aspects of property operations.

Principal Working Relationships
  • On-Site Property Manager
  • On-Site Maintenance Technician(s)
  • District Personnel
  • Outside Vendors
  • Windsor Compliance Staff
Essential Knowledge, Skills and Abilities
  • Ability to handle multiple priorities
  • Strong organization of materials and responsibilities
  • Customer Service and interpersonal skills to meet with prospects and current residents
  • Good verbal and written communication skills
  • Attention to detail to ensure accuracy
  • Able to perform simple mathematical calculations
  • Problem-Solving to find effective solutions for a variety of potential issues
  • Knowledge of rental contracts and fair housing laws
Resident/Tenant Relations
  • Present an outgoing, cheerful and confident demeanor.
  • Be out and about throughout the day, not hesitating to leave the office to move throughout the building for inspections, tours, visits and activities.
  • Understand and adhere to Fair Housing Laws
  • Coordinate with Maintenance Technician on turnovers with regards to the scope of work and timing.
  • Schedule and conduct move-in and transfer meetings with applicants once they've been approved.
  • Thoroughly explain the lease, rules and regulations, all addenda and program-specific documents to the resident(s).
  • Enforce provisions set forth by the property's Lease and Rules & Regulations
  • Collect, process and deposit rent payments.
  • Continually monitor account balances until past due balance is paid.
  • Monitor and schedule use of common and/or community areas and amenities.
  • Respond to emergencies in a timely fashion in order to prevent damage to the building(s) or equipment, and maintain the safety and well-being of residents.
  • Provide admittance when a resident has locked him/herself out (if Caretaker or Trustee not in place at the property)
  • Perform regular apartment inspections according to district schedule, and follow up on lease violations
  • Accept Service Requests from residents accurately
  • Handle tenant complaints in a professional manner that is compliant with Company policy, Fair Housing laws and program rules.
  • Obtain 3rd party verifications of income, assets and expenses.Submit verifications to appropriate personnel for approval.
  • Conduct Move-out inspections with a maintenance technician and the resident(s) if the resident is available.
  • If required per the property program, conduct annual and interim recertification procedures in line with the program's requirements.
  • Compose and distribute resident communications (newsletters, memos, notices, etc.)
  • PRN as a Certification and Leasing Specialist
  • Assist Property Manager with other duties as appropriate.
Newbury Living

Job Tags

Interim role, Relief,

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