Job Description

Retail Assistant Store Manager

Reports to: Store Manager

For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family.

As an Assistant Store Manager, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This includes working with your Store Manager to assist in recruiting, hiring, and training the store team members to deliver an exceptional customer experience.

To be successful in this role you will:

1. Inspire store team to achieve their best performance
2. Execute to maximize growth and potential
3. Create an engaged and inclusive store environment
4. Elevate the customer experience through operational excellence
5. Exceed customer expectations in all interactions

Leadership:

1. Partners with Store Manager to assist in leading store staff to achieve sales, service, and operational expectations.
2. Supports the Store Manager efforts to set clear performance expectations and to ensure the store team is trained in sales, customer service, and operations to meet company standard.
3. Models company values and leads by example as an active coach.
4. Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
5. Assists Store Manager in recruiting store staff and embraces diversity by contributing to an inclusive store environment.

Performance:

1. Supports the Store Manager in the achievement of store business plans, including sales, customer service and operational goals.
2. Assists in developing game plans and following up on execution to maximize sales and drive consistent performance results.
3. Partners with Store Manager to present opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.
4. Participates in driving business outreach opportunities and communicates leads to Store Manager, Regional Manager, and VP of Store operations.
5. Identifies performance opportunities and assists in development of a plan to address and manage issues effectively.

Operational Excellence:

1. Partners with Store Manager to ensure store schedule accuracy and proper staffing to effectively execute initiatives and operational tasks, while maintaining proper sales coverage to deliver on the customer promise.
2. Assists with training store staff on all internal operational functions.
3. Stays informed on corporate communication, directives, initiatives, and policies and procedures.
4. Supports the Store Manager with the implementation of store programs to increase efficiencies in sales, service, operations, and branding.

Workplace:

1. Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
2. Supports a culture of learning and development, ensuring training tools are leveraged.
3. Serves as a role model to all store team members and provides enthusiastic motivational leadership.
4. Assists in creating a steady pipeline of external talent through recruitment.
5. Partners with Store Manager to conduct regular store meetings ensuring all store team members are up to date with all company directives.

Customer Experience:

1. Assists with training the store team on the customer service expectations to create an exceptional customer experience.
2. Supports the Manager to lead the store team to exceed customer expectations and achieve a high Medallia score.
3. Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.
4. Collaborates with the Manager to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications:

1. Minimum of 2 years of Retail or Sales experience.
2. Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
3. Self-motivated, results oriented, strategic thinker.
4. Strong organizational and leadership skills.
5. Excellent written and verbal communication skills.
6. Demonstrates active listening and problem-solving skills.
7. Proven ability to train and develop high performing store teams.
8. Proficient in technology systems, applications, Microsoft Office, and video conferencing.
9. Ability to operate a computer and POS System.

Physical Requirements:

Ability to stand and walk for the majority of work shifts, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.

Work Locations: 00027 Dedham 5 Stergis Way Dedham 02026

Job: Store Management

Organization: K&G Fashion Superstore

Shift: Variable

Zone: A01

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