Job Description

Job Description

Job Description

One of the best places to work in Jacksonville is looking for an additional experienced & enthusiastic BMW Orange Park Service Advisor to join our award-winning team. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - this may be the right opportunity for you.

JOB DESCRIPTION:

Assist customers in all their automotive service needs including the following steps:

• Assist in scheduling appointments
• Greet customers and facilitate the check in process
• Listen to the customer and document their concerns
• Write a repair order based on vehicle repair needs and customer feedback
• Sell the necessary repairs as needed.
• Communicate updates to the customer during the repair process
• Provide an interactive delivery of the vehicle back to the customer
• Cashier duties, when needed

BENEFITS:

• Compensation - Salary + bonuses based on Sales and Customer Satisfaction Scores- Based on experience
• Great Schedule - Monday to Friday 7AM-5PM with one late night 7AM-7PM and only every third Saturday 8AM - 4PM, Closed Sundays
• Full Benefits Package - Medical, Dental, Disability, Paid vacations, Vision & 401k (with up to a 3.5% company match) available
• Advancement Opportunities - our average employee (out of 320) has been with us for six years and we like to promote from within.
• EOE - we are an Equal Opportunity Employer
• Great Work Environment - a family-friendly & drug-free workplace. We've been named one of the Best Places to Work in Jacksonville for the past 5 years.
• Wellness Program - we offer discounts towards company benefits for completion of wellness related activities including lunch and learns, fitness challenges and more as well as discounts for gym memberships, healthy vending options and a culture that supports healthy living.

LOCATION:

Tom Bush BMW Orange Park is located at 6914 Blanding Blvd, 1 mile north of I-295. We are located directly next door to our sister store, Mazda City Orange Park.

SUPERVISION :

Your supervisor will be our Service Manager, James Latham, who has over 15 years of automotive experience.

ATTIRE:

Tom Bush polo shirt (provided) & pants or skirt

DESIRED SKILLS & EXPERIENCE:

• Prior automotive Service Advisor experience Recommended
• Candidates must have outstanding customer service phone skills and good organizational skills
• Outgoing personality with expertise at developing relationships (i.e., a "people person")
• Excellent verbal/written communication, presentation skills (including use of MS Office)
• Ability to operate an automobile with a valid driver's license

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