Job Description

Job Description

Job Description

Salary: 65,000-75,000

Position Overview

As a Client Success Representative - Renewals Specialist, you'll be responsible for fostering strong relationships with our clients by providing timely responses to inquiries and addressing questions and concerns regarding Sage Intacct, Acumatica, Sage 100 Contractor, and additional product renewals. Through targeted outreach, you will help reduce churn, ensure timely subscription renewals, and drive revenue through add-on sales. The ideal candidate will have a combination of exceptional skills in communication (both verbal and written), mathematics, organization, and product knowledge.

Key Responsibilities

• Generate and review renewal and expansion quotes with clients; respond to related questions or concerns

• Cultivate client relationships, identify opportunities for growth, and work directly with CSM sales team members to expand their current subscription

• Collaborate cross-functionally to align client feedback with ongoing client needs and initiatives

• Assist clients in making informed decisions about their software subscriptions

Required Skills & Qualifications

• 1+ yr of experience completing Sage Intacct, Sage 100 Contractor renewals

• Exceptional organizational and prioritization skills

• 1+ year of experience ensuring software subscription renewals

• 1+ year of experience driving revenue through upselling and subscription expansion

• 1+ year of experience in a client experience or customer service role

• Previous experience working in Salesforce

• Strong communication and presentation skills across organizational levels, including the C-suite

• Ability to navigate ambiguity and improve processes for efficiency

Preferred Qualifications

• Proficiency with Salesforce CRM

• Previous experience creating new processes & procedures

• Project management or strategic planning background

Always Choose Exceptional | Lead with Integrity | Embody Respect and Care Deeply | Embrace Change and Innovation

Note:Candidates must be authorized to work in the US or Canada; we cannot provide sponsorship at this time.

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