Job Description
Description POSITION SUMMARY : Under the direction of the Supervisor Case Manager, this position is established to provide ambulatory assistant services to patients seen in our clinic. The medical assistant will promote continuity of care, provide patient education, and provide health maintenance to clinic patients. The medical assistant will triage unscheduled appointments and patient phone calls.
ESSENTIAL FUNCTIONS :
1. Assists the physician/family nurse practitioner as a medical assistant in the daily operations of the outpatient medical clinic.
2. Demonstrates positive communication through friendly, pleasant and professional verbal skills.
3. Demonstrates the ability to meet the needs of the patient both internal and external) in a caring, competent manner.
4. Accurately prioritize information and refers to appropriate personnel.
5. Maintains confidentiality with respect to any and all information learned through performing this role.
6. Meets patient needs through telephone and non-appointed urgent care visits. Telephone communication provides information to patients to allow them to gain access to appropriate care and make informed decisions, while encouraging self-care and preventative measures for maintaining health.
7. Administer oral, rectal, subcutaneous, and intra-muscular medications and immunizations as prescribed by provider or by standing order.
8. Performs tests such as ECGs, pulse oximetry, and vision screening.
9. Responsible for direct patient care; collaborate with data collection, documentation in the electronic health record, patient/family education, evaluation of outcomes, and discharges.
10. Communicates in order to collaborate, coordinate and maintain continuity and quality of care with all interdisciplinary team members.
11. Expedite patient plan of care, education and discharge plan; problem solving with other clinic associates.
12. Evaluates patient's response to care through observation and motivational interviewing techniques.
13. Makes/tracks referrals to specialty providers and community-based resources.
14. Actively participates in daily huddle with the clinical support team to review the daily schedule and enhance patient flow.
15. Participates in Quality Improvement Committee meetings as needed to ensure superior patient care and organizational improvements.
16. Must attend all mandatory or departmental training offered by the Bay Mills Human Resource Department.
17. Other duties may be assigned within the scope and complexity of this position's essential functions.
Requirements PHYSICAL REQUIREMENTS :
While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee's work is completed from the medical clinic area and involves direct, daily contact with sick patients. The employee may come in contact with communicable diseases and appropriate precautions must be taken to prevent the spread of these illnesses or diseases. Some diseases have the potential to be life threatening as in the case of some blood borne pathogens and specific protective measures must be followed at all times. The employee may be required to lifting patients or other strenuous physical activity when rendering first aid or while providing patient care. The ability to diffuse potentially volatile patients through calm, private, non-threatening communication is essential. The employee completes their work under normal office conditions, temperatures, and is environmentally controlled the majority of the time. Potential for exposure to blood or body fluids or other infectious diseases is present during patient and family contacts.
POSITION REQUIREMENTS :
1. CMA/RMA certification, or similar, for MA's required.
2. Basic Life Support certification
3. At least two years of experience in a clinical outpatient nursing preferred.
4. Experience in clinical filing and record keeping.
5. Must have working knowledge of computers.
6. Experience in working with and/or knowledge of Native American culture.
7. Experience and familiarity with privacy and confidentiality regulations and implementation of.
8. Must posses a personable, client friendly attitude along with organizational ability to handle multiple tasks simultaneously.
9. Must successfully pass all background checks.
10. Must have excellent past work history and excellent attendance record as demonstrated through employment references.
11. To perform this position successfully, and individual must be able to satisfactorily perform each function listed under the essential functions and physical demands categories of this position description.
Job Tags
Work at office,