Job Description

Job Description

Job Description

Position Summary:

This position assists the Store Manager with daily store activities and oversees the store operation in the absence of the Store Manager. The Supervisor provides top quality service and assistance to customers; coaches store employees and works with the Store Manager to maintain a safe, cost-effective, and profitable store.

Job Duties & Responsibilities:

• Customer Satisfaction: Provides and coaches store employees to provide excellent customer service in a courteous, friendly, and attentive manner to ensure the customer has a pleasant shopping experience.
  • Greets customers on entering the store and thanks customers as they leave.
  • Gives assistance and offers suggestions or recommendations to the customer.
  • Resolves or assists to resolve routine customer concerns within established guidelines.
  • Reports to work on time and follows the dress and appearance code.
• Store Condition: Assists the team in maintaining an awareness of overall store and property conditions; notifies the Store Manager of any equipment failure or maintenance/supply needs; and performs or directs store employees to perform a variety of general housekeeping duties including:
  • Sweeping and mopping or cleaning floors and driveways.
  • Dusting and/or washing windows, counters, displays, food service areas and bathrooms.
  • Picking up and disposing of trash, litter or debris in store, parking lot and/or surrounding grounds.
  • Cleaning/checking equipment including coffee machines, refrigeration units, gas pumps, telephones and other machines, tools and work aids used.
• Merchandising: Monitors and ensures that store product areas (including gasoline, merchandise, and food service) are stocked, rotated, and displayed to ensure freshness, appeal, and easy customer access.
  • Prepares or assists in preparing merchandise orders.
  • Prepares and ensures food items are prepared according to menus and recipes with proper weights, holding times and temperatures; practices and ensures safe food handling procedures are followed.
  • Uses (and coaches store employees to use) suggestive selling and other techniques to maximize sales.
• Sales Controls: Ensures all shift sales are completed in accordance with government regulations and Company policies and procedures by performing and coaching store employees to perform:
  • Verifications of customer eligibility to purchase age-restricted products. Age-restricted products include (tobacco products)
  • Proper register transaction procedures and appropriate use equipment for specialty product sales such as money orders, credit cards, EBT, gift cards, phone cards, coupons, and refunds.
• Financial Controls: Keeps accurate cash, sales, food cost, payroll and inventory control records and accounts for variances.
  • Assists with or completes all appropriate daily paperwork required to perform the banking function and daily deposit as directed by the Store Manager; ensures currency drops are made appropriately.
  • Follows vendor check-in procedures and accounts for quality and quantity of merchandise received during vendor deliveries.
  • Notifies the Store manager of any sales, cash, inventory, or operating discrepancy.
  • Follows Company guidelines for taking items for store use (such as cleaning supplies) or for product breakage or spoilage.
• Staffing Controls: Oversees the activities of store employees as directed by the Store Manager.
  • Helps coach and train new employees to carry out their duties in accordance with Company operating, conduct and performance standards.
  • Assists with scheduling and assigning duties to store employees.
  • Assists with counseling of employees; provides feedback to help employees improve performance and gives input on performance reviews.
• Internal/External Controls: Follows and ensures store employees follow all government laws, health and safety codes, food brand inspection standards, and the Company policies, procedures and standards that apply to the conduct of business. Seeks guidance from company management on appropriate about legal questions or obligations.
• Security Controls: Assists management in maintaining a safe environment for employees and customers and protecting Company assets such as information, cash, merchandise, gasoline, equipment, and property.
  • Reports all incidents and equipment malfunctions (employee or customer injury, gas drive-off, theft, property damage, chemical release, improper waste disposal, etc.) to the Store Manager.
  • Reports any situation in which unsafe, unlawful, or unethical conduct is or might be occurring.
• Administrative Controls: Assists in the preparation of periodic sales, merchandise or operating reports as directed by the management.
  • Takes inventory (or readings) of stock to identify items to be reordered or replenished; monitors environmental readings.
  • Performs duties associated with shift change such as counting the cash drawer and completing end of shift/shift change reports.
  • Reviews and verifies employee paperwork and timekeeping records to ensure accuracy and completeness.

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