Customer Service Manager Job at OSAAP, Chelmsford, MA

bE43UGQxQ3N2c2pNZEVXU0JTbzA0YXlsMnc9PQ==
  • OSAAP
  • Chelmsford, MA

Job Description

Job Description

Title: Customer Service Manager

Salary: $80,000 - $90,000

Hours: Mon – Fri 8:30 am – 5:00 pm

Location: Chelmsford, MA

Summary: We seek a savvy, hands-on Customer Success Manager (CSM) with proven experience in custom manufacturing environments to lead operational excellence, enhance customer satisfaction, and drive sales close rates. In this pivotal role, you will manage the estimator and tech support person.

Responsibilities of the Customer Service Manager

  • Manage a quoting specialist and tech support person
  • Guide outside sales reps to log tickets properly
  • Conduct operational audits and standardize templates within the CRM and HubSpot
  • Map end to end work-flows to identify bottlenecks and improve productivity
  • Help integrate QuickBooks for financial accuracy in quoting and project tracking
  • Lead bi-weekly coaching for sales reps on using design tools

Qualifications of the Customer Service Manager

  • 5 years + customer management experience in a manufacturing environment, managing customer databases
  • Hands-on expertise in QuickBooks, CRM, and/or Salesforce
  • HubSpot experience for ticket management and lead tracking
  • Proven track record in sales team coordination and process optimization in high-volume quoting/project environments.
  • Strong math and advanced Excel proficiency for quote accuracy, error analysis, and dashboard creation; familiarity with manufacturing software
  • Assertive influencer with conflict resolution expertise
  • Collaborative yet results-oriented to build rapport and align with a hands-off GM.

Title: Customer Service Manager

Salary: $80,000 - $90,000

Hours: Mon – Fri 8:30 am – 5:00 pm

Location: Chelmsford, MA

Onsite, direct hire

Job Tags

Similar Jobs

Illinoiscomptroller

SENIOR PUBLIC SERVICE ADMINISTRATOR, Opt. 1 - BUREAU CHIEF Job at Illinoiscomptroller

 ...days) to receive an alert:SENIOR PUBLIC SERVICE ADMINISTRATOR, Opt. 1 - BUREAU CHIEFWe continually strive for a workforce that...  ...training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois... 

Keystone Automotive Operations, Inc.

Customer Service Representative Job at Keystone Automotive Operations, Inc.

 ...Customer Service Representative Shift: Mon-Fri, 9 a.m. 5:30 p.m. Role Summary Keystone Automotive Operations is seeking energetic, customer-focused individuals to join our team as Customer Service Representatives in our Irving, TX location. No prior automotive... 

Talentoma

Customer Service Representative Job at Talentoma

 ...Basic computer skills (familiarity with browsers, email, and data entry) Customer service, retail, or hospitality experience is a plus...  ...~100% remote work with flexible scheduling options ~ Paid virtual training to help you succeed from day one ~ Friendly and helpful... 

Baselane

Partnerships Account Executive Job at Baselane

 ...trust most, and turning those relationships into a scalable growth engine. We're hiring our first Partnerships Account Executive (PAE) to launch and scale strategic and channel partnerships. You'll own the entire partner lifecycle - sourcing, pitching, negotiating, implementing... 

Vipul Verma - State Farm Agent

Receptionist - State Farm Agent Team Member Job at Vipul Verma - State Farm Agent

 ...the hours of 9:00 AM to 5:00 PM from Mon-Fri in our North Brunswick office. Bilingual Spanish skills are a MUST! Your job will include: # Greet customers # Directing phone traffic to the right team member & handling simple billing inquiries # Call for billing...