Customer Service Manager Job at OSAAP, Chelmsford, MA

bE43UGQxQ3N2c2pNZEVXU0JTbzA0YXlsMnc9PQ==
  • OSAAP
  • Chelmsford, MA

Job Description

Job Description

Title: Customer Service Manager

Salary: $80,000 - $90,000

Hours: Mon – Fri 8:30 am – 5:00 pm

Location: Chelmsford, MA

Summary: We seek a savvy, hands-on Customer Success Manager (CSM) with proven experience in custom manufacturing environments to lead operational excellence, enhance customer satisfaction, and drive sales close rates. In this pivotal role, you will manage the estimator and tech support person.

Responsibilities of the Customer Service Manager

  • Manage a quoting specialist and tech support person
  • Guide outside sales reps to log tickets properly
  • Conduct operational audits and standardize templates within the CRM and HubSpot
  • Map end to end work-flows to identify bottlenecks and improve productivity
  • Help integrate QuickBooks for financial accuracy in quoting and project tracking
  • Lead bi-weekly coaching for sales reps on using design tools

Qualifications of the Customer Service Manager

  • 5 years + customer management experience in a manufacturing environment, managing customer databases
  • Hands-on expertise in QuickBooks, CRM, and/or Salesforce
  • HubSpot experience for ticket management and lead tracking
  • Proven track record in sales team coordination and process optimization in high-volume quoting/project environments.
  • Strong math and advanced Excel proficiency for quote accuracy, error analysis, and dashboard creation; familiarity with manufacturing software
  • Assertive influencer with conflict resolution expertise
  • Collaborative yet results-oriented to build rapport and align with a hands-off GM.

Title: Customer Service Manager

Salary: $80,000 - $90,000

Hours: Mon – Fri 8:30 am – 5:00 pm

Location: Chelmsford, MA

Onsite, direct hire

Job Tags

Similar Jobs

Zoom Elite Charters LLC

Van Drivers / Bus Aides Job at Zoom Elite Charters LLC

 ...Opportunities Job Type: Full-time Expected hours: 25 40 per week Job Summary We are seeking a responsible and reliable Van Driver to join our transportation team. The ideal candidate will have experience working with children and possess the necessary... 

DHR Mechanical

Commercial Refrigeration Installer (Tampa) Job at DHR Mechanical

 ...Description Company Background: We are 24 (and growing) market-leading operating companies that deliver unmatched HVAC, mechanical, refrigeration, plumbing, and electrical solutions. We are actively building the nation's preferred technical service partnership for... 

MCB Real Estate LLC

External Wholesaler - Southern California Job at MCB Real Estate LLC

MCB Real Estate (MCB) is a privately held, fully integrated national real estate development and investment company based in Baltimore, MD. As a vertically integrated company with internal development, construction, and commercial property management divisions, MCB is...

Auto Glass Perfections

Chat Support-Remote 50$/H Job at Auto Glass Perfections

Job Description: Chat Support Representative (Remote) Position: Chat Support Representative Job Type: Full-Time/Part-Time Location: Remote (Work from Home) Reports To: Customer Support Manager About the Role: We are looking for a customer-focused and tech... 

Peace Over Violence

Domestic Violence Specialist - DART Hollenbeck Job at Peace Over Violence

Domestic Violence Specialist - DART HollenbeckSALARY$47,000-$49,140 a year, Full Time non-exempt$25.83 -$27.00 HourlyBENEFITSHealth (partial payment), dental, and vision, generous vacation and holiday allowancesLOCATIONLAPD Hollenbeck Division & POV Metro...