Job Description
Role Customer Service Representative
Location Winston Salem, North Carolina- 27150
(Work from office)
Requirements .
- Ability to operate a computer in a Windows environment
- Ability to successfully coordinate and resolve difficult delivery matters with customers and field contacts
- Skills in handling customer complaints/requests in a calm and refined manner
- Multitasking capabilities that include but not limited to email, phone, chat, web support
- Ability to reference detailed reports connected to individual and field performance
- Written documentation skills
- Ability to work successfully within a team environment
- Product knowledge and sales competency
- Proficiencies in calmly speaking to frustrated customers on varying topics including product availability, off schedule delivery requests, and minimum order adherence
- Proven ability to work independently with minimal or no supervision
- Efficient in Microsoft Office applications
- Experience in Call Center and/or Sales, Customer Service
Education Req
- HS Diploma or Equivalent.
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