Role Customer Service Representative

Location Winston Salem, North Carolina- 27150

(Work from office)

Requirements .

Ability to operate a computer in a Windows environment
Ability to successfully coordinate and resolve difficult delivery matters with customers and field contacts
Skills in handling customer complaints/requests in a calm and refined manner
Multitasking capabilities that include but not limited to email, phone, chat, web support
Ability to reference detailed reports connected to individual and field performance
Written documentation skills
Ability to work successfully within a team environment
Product knowledge and sales competency
Proficiencies in calmly speaking to frustrated customers on varying topics including product availability, off schedule delivery requests, and minimum order adherence
Proven ability to work independently with minimal or no supervision
Efficient in Microsoft Office applications
Experience in Call Center and/or Sales, Customer Service

Education Req