Job Description
Located in New York, NY
Are you passionate about helping customers succeed while driving growth and expanding revenue? We’re looking for a& Customer Success Representative & who thrives at the intersection of relationship management and sales. In this role, you’ll be the primary point of contact for a portfolio of clients, helping them unlock the full value of our product while identifying new opportunities for upsell, renewal, and long-term retention.
This is more than support—it’s about driving client outcomes and growing revenue through strategic conversations, strong rapport, and a deep understanding of customer goals.
What You'll Do
Own and manage a book of business, serving as the trusted advisor and point of contact for each client
Proactively engage with customers to ensure satisfaction, product adoption, and ongoing return on investment
Identify expansion opportunities such as upsells, add-ons, or feature upgrades, and collaborate with the sales team to close
Lead renewal conversations with a focus on long-term value and retention
Track customer health, usage metrics, and satisfaction scores to flag risks and intervene early
Deliver onboarding, product training, and strategic check-ins to drive client success
Collaborate cross-functionally with Product, Support, and Marketing to surface feedback and advocate for client needs
Maintain accurate notes and pipeline activity in the CRM such as Salesforce or HubSpot
What We're Looking For
Early career talent wanted: 0-3 years experience in a customer centric role
Strong relationship-building and communication skills, comfortable speaking with decision-makers
A consultative, value-driven mindset with an ability to spot growth opportunities
Driven, goal-oriented, and energized by KPIs tied to retention and revenue
Familiarity with CRM tools and customer success platforms such as Salesforce, Gainsight, or HubSpot
Experience in SaaS, tech, or a subscription-based model is a plus
What We Offer
Competitive base salary plus commission or performance bonuses
Opportunities for advancement into senior customer success or account executive roles
Comprehensive onboarding, training, and career development support
Collaborative, fast-paced team culture with plenty of recognition
Health benefits, paid time off, and flexibility including remote or hybrid work options
&
...leading plastics manufacturer and third generation family-owned company with over 100 years of business experience. We extrude plastic products, primarily films, but also sheet and profile. Our facility promotes a family friendly atmosphere, broad diversity and welcoming...
...experienced C Suite professional, you will efficiently provide all administrative functions required to support the Co-President for a Fortune 500 Company. You work well under pressure while remaining flexible and adaptable in a rapidly changin Executive Assistant, Executive...
...and on-call colleagues Tuition Reimbursement: Further your education with our support. Discounts at various retailers at Headspace, Apple, AT&T, Verizon and More! Diversity Groups Join our inclusive and supportive community Colleague Recognition Programs...
...administrative and strategic HR priorities including assisting with recruitment, the new hire onboarding experience. Additionally, the role... ...; orders office supplies and fulfills transactions with the online PO system. Assists with the preparation of the goal setting...
...on industry trends, fabric innovations, and garment construction techniques. Qualifications & Skills: ~ Bachelor's degree in Fashion Design, Apparel Technology, or a related field. ~1-2 years of experience in apparel technical design or an internship in a similar...