Customer Success Representative Job at FF Inc, New York, NY

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  • FF Inc
  • New York, NY

Job Description

Job Description

Job Description

Located in New York, NY

Are you passionate about helping customers succeed while driving growth and expanding revenue? We’re looking for a& Customer Success Representative & who thrives at the intersection of relationship management and sales. In this role, you’ll be the primary point of contact for a portfolio of clients, helping them unlock the full value of our product while identifying new opportunities for upsell, renewal, and long-term retention.

This is more than support—it’s about driving client outcomes and growing revenue through strategic conversations, strong rapport, and a deep understanding of customer goals.

What You'll Do

  • Own and manage a book of business, serving as the trusted advisor and point of contact for each client

  • Proactively engage with customers to ensure satisfaction, product adoption, and ongoing return on investment

  • Identify expansion opportunities such as upsells, add-ons, or feature upgrades, and collaborate with the sales team to close

  • Lead renewal conversations with a focus on long-term value and retention

  • Track customer health, usage metrics, and satisfaction scores to flag risks and intervene early

  • Deliver onboarding, product training, and strategic check-ins to drive client success

  • Collaborate cross-functionally with Product, Support, and Marketing to surface feedback and advocate for client needs

  • Maintain accurate notes and pipeline activity in the CRM such as Salesforce or HubSpot

What We're Looking For

  • Early career talent wanted: 0-3 years experience in a customer centric role

  • Strong relationship-building and communication skills, comfortable speaking with decision-makers

  • A consultative, value-driven mindset with an ability to spot growth opportunities

  • Driven, goal-oriented, and energized by KPIs tied to retention and revenue

  • Familiarity with CRM tools and customer success platforms such as Salesforce, Gainsight, or HubSpot

  • Experience in SaaS, tech, or a subscription-based model is a plus

What We Offer

  • Competitive base salary plus commission or performance bonuses

  • Opportunities for advancement into senior customer success or account executive roles

  • Comprehensive onboarding, training, and career development support

  • Collaborative, fast-paced team culture with plenty of recognition

  • Health benefits, paid time off, and flexibility including remote or hybrid work options

&

Job Tags

Base plus commission, Remote work,

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