Job Description
Job Description
Job Description
Seeking an experienced Sales Coordinator to support the Customer Service Team in Ann Arbor MI. This role is. The ideal candidate is team-oriented, detail-oriented, highly organized, and detail oriented, with strong administrative, customer service, and sales communication skills. The position requires comfort working in fast-paced environments and the ability to collaborate effectively within a small team structure. Pay up to $24/hr depending on experience. This role is HYBRID.
Key Responsibilities:
• Respond promptly to customer inquiries via phone and email
• Prepare and send warranty quotes and invoices following established procedures and pricing
• Process purchase orders, enter payments, and update account records
• Track customer correspondence and maintain accurate data in internal systems
• Support the creation and maintenance of process documents and customer communication materials
• Assist with preparing reports and status updates for management
• Coordinate with internal departments to address customer needs and resolve issues
• Perform other administrative duties as assigned and strong customer service
• Conduct proactive outreach to customers following system purchases
• Communicate warranty benefits and terms effectively to drive sales
• Follow up with customers as warranty expiration dates approach to facilitate renewals
• Track customer information and status in internal systems
• Recommend new opportunities and trends based on reports and customer feedback
Marketing Support
• Assist with marketing initiatives and campaign support as needed
• Contribute to customer communication materials and promotional content
Team Collaboration
• Work collaboratively within a two-person team environment, requiring excellent interpersonal skills
• Maintain constant communication with team members via Microsoft Teams throughout the workday
• Coordinate efforts to ensure seamless customer experience and operational efficiency
Compensation & Benefits
• Associate degree or equivalent experience
• Strong organizational skills with attention to detail
• Clear written and verbal communication abilities with sales acumen
• Proficiency in Microsoft Office (including Teams) and familiarity with CRM systems are preferred
• Ability to prioritize, multitask, and work both independently and collaboratively
• Experience in processing orders, invoices, or contracts is a plus
• Comfort with sales conversations and customer relationship building Minimum Requirements
• At least 2 years in an administrative, customer service, or sales support role
• Proficient in English communication with strong phone presentation skills
• Skilled in Microsoft Office applications and the Teams platform
• detail oriented attitude and excellent phone etiquette
• Ability to thrive in a collaborative team environment
• Willingness to engage in sales activities and light marketing support
Work Environment • Office environment
• Standard business hours, Monday through Friday
• Collaborative two-person team structure requiring constant communication and coordination
• Initial office-based work with potential remote opportunities• Minimum of 2 years of experience in customer service, administrative, or sales support roles.
• Proficiency in Microsoft Office applications, including Teams.
• Strong organizational skills with an emphasis on attention to detail.
• Ability to communicate clearly and professionally both in written and verbal formats.
• Experience with processing orders, invoices, or contracts is preferred.
• Comfortable with sales conversations and building customer relationships.
• Ability to prioritize tasks, multitask effectively, and work collaboratively within a team.
• Familiarity with customer success strategies and resolving connectivity issues is an asset.
Job Tags
Work at office, Remote work, Monday to Friday,