Job Description
About RoboMQ
RoboMQ is a fast-growing SaaS company delivering powerful integration and identity governance solutions to enterprise customers. Our flagship product, Hire2Retire , automates the employee identity lifecycle by integrating HR systems with Active Directory and other IT systems, helping organizations achieve seamless onboarding, compliance, and security.
About the Role
We are seeking a Customer Success Specialist to grow into the Customer Success Manager role to serve as the primary point of contact for customers post-sales. In this role, you will lead customer onboarding & implementation, drive product adoption, provide ongoing customer success support, and ensure long-term customer retention. While this is not a technical role, you should be comfortable explaining functional concepts to customers and collaborating with internal teams to resolve more complex technical issues.
This role is ideal for someone who enjoys building relationships, thrives in a dynamic software SaaS environment, and is passionate about delivering exceptional customer experiences.
Key Responsibilities:
Customer Onboarding & Enablement
Ongoing Customer Success & Relationship Management
Customer Success Planning & Growth
Voice of the Customer & Internal Collaboration
Qualifications:
Nice to Have:
What We Offer:
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