Job Description
Job Title: Customer Support and Data Entry Specialist
Company: VistaApex Solutions | PerioProtect, LLC
Location: Saint Louis, MO
Reports to: Customer Service Manager
Shift: 9:30am-6pm CST [Onsite]
About VistaApex Solutions VistaApex Solutions is a purpose-driven, clinician-focused healthcare platform bringing together leading dental brands, including Vista Apex, PerioProtect, and PerioSciences. Our mission is to develop meaningful products that enhance clinicians’ treatment options and improve patient outcomes. With a value-added approach across R&D, operations, and customer experience. We empower clinicians to deliver confident, consistent, and elevated care.
At our core, we operate through five foundational pillars— Product Development + Clinician Involvement, Treatment Refinement + Simplified Workflow, Expanding Innovations + Trusted Partnerships, Inspired Foresight and Quality Assured + Personal Connections —guiding our approach to innovation, collaboration, and long-term partnership.
Position Overview We are seeking a motivated and detail-oriented Customer Service Representative to join our growing dental laboratory team. This position is ideal for someone with a background in dental lab work or dental assisting who thrives in a customer-focused environment serving dental professionals and their patients.
The primary responsibilities include answering phone calls and emails, taking and entering orders, performing accurate data entry, providing exceptional customer service, and identifying cross-selling opportunities to support our clients’ needs.
Key Responsibilities - Answer incoming phone calls and emails from dental offices, clinicians, and patients in a professional and courteous manner.
- Take, enter, and process orders with accuracy and attention to detail.
- Perform data entry tasks to maintain and update customer records, order information, and correspondence in the company database.
- Provide product information, pricing, and order status updates.
- Identify and suggest appropriate cross-selling opportunities to enhance customer satisfaction.
- Communicate effectively with internal departments (production, shipping, and sales) to ensure timely fulfillment of customer requests.
- Contribute to a positive, team-oriented, and customer-focused work environment.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
Job Requirements - Excellent listening, verbal, and written communications skills
- Excellent phone and email etiquette
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work on a team
- Comfortable making phone calls and interacting with potential customers
- Strong computer skills
Education and Experience - High school degree or equivalent professional degree required
- Experience with Microsoft Office required
- Familiarity with dental terminology, materials, and dental clinical care is a plus.
- Applicants with PerioProtect clinical experience will receive special consideration.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Prolonged periods of sitting at a desk and working on a computer
- Frequent use of hands and fingers for typing, phone handling, and data entry
- Ability to talk and hear effectively, particularly when handling phone calls and virtual meetings
- Occasional need to lift or move office supplies or packages up to 15 pounds
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Work is typically performed in a professional office or remote/home office environment
- Standard office conditions with moderate noise levels from phones, conversations, and office equipment
- Use of standard office technology including computers, headsets, telephones, and web-based platforms
- Fast-paced and collaborative setting with a focus on customer satisfaction, accuracy, and timely communication
Benefits We believe in supporting our employees both inside and outside of work. Here’s what you can expect when you join our team: - Comprehensive Health Coverage : Medical, dental, and vision insurance for you and your dependents.
- Time Off : Generous PTO policy and paid holidays
- Retirement Plans : 401(k) with company matching to help you plan for the future.
- Wellness Support : Mental health resources and wellness programs.
- Team Connection : Regular team events, retreats, and gatherings to build community.
As part of our hiring process, final candidates will be required to undergo a background check. This process may include a review of criminal records, employment and education verification, and other checks relevant to the responsibilities of the role. Results will be evaluated in accordance with applicable laws and company policy.
Job Tags
Full time, Work at office, Remote work, Home office, Shift work,