Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...impact the future of technology. As an Android Wi-Fi & AOSP Engineer, you will play a critical role in enhancing and debugging the Google Cast feature within Android, focusing specifically on the Wi-Fi network stack and middleware layers. You'll collaborate with a supportive...
...A leading cosmetics brand seeks an in-house Graphic Designer to join its Creative team. The ideal candidate is highly creative, detail... ...Design, Multimedia, or a related field. ~ Strong understanding of industry trends and innovative design approaches. ~ Ability to work...
Butterball, LLC, one of Americas most iconic brands, helps consumers celebrate Thanksgiving and every day in between. Located in the... ...to enhance talent brand awareness Experience with social media management platform to post content, track engagement, and/or...
...Great Culture - Family Oriented - Great Benefits CKC Laboratories, Inc. is currently seeking a qualified person to work as an EMC / EMI Test Engineer in our Fremont (Bay Area) test facility. Our EMC Test Engineers provide test set-up and make RF measurements on cutting...
...Senior Accountant Job Overview: Our client is seeking an experienced Senior Accountant to join their dynamic and growing team as... ...Location: Stamford, CT (Hybrid Work Model) Work Schedule: 2 days remote, 3 days on-site Employment Type: Full-Time Department:...