Customer Support Specialist (World Stock Trading) Job at Brixio, Philippines

a3QzSWZWbXF1TTNLZUVXYkN5WTI3S1NtMFE9PQ==
  • Brixio
  • Philippines

Job Description

Job Title: Customer Support Specialist

Location: Makati, Office
Work Setup: Initially Work From Home opportunity and On-site and Hybrid after few months.

Job Type: Full-Time

Salary: Negotiable

Job Description:

Are you a dedicated and detail-oriented professional with a passion for customer service? We are looking for a Customer Support Specialist to remotely join our client's dynamic team in Romania, a well-established world stock trade company. Office based in Makati, you'll be the frontline hero, ensuring customers receive the support they need, all while working in a flexible environment that balances on-site and remote opportunities.

Key Responsibilities:

  • Customer Interaction: Provide top-notch support through phone, email, and chat, addressing customer inquiries with professionalism and efficiency.

  • Issue Resolution: Troubleshoot and resolve customer issues, ensuring satisfaction by delivering effective solutions.

  • Record Keeping: Maintain detailed records of customer interactions, feedback, and complaints for continuous service improvement.

  • Collaboration: Work closely with various departments to resolve customer concerns and refine service processes.

  • Continuous Improvement: Identify and suggest opportunities for enhancing the customer service experience.

Requirements

  • Experience: 1-3 years in a customer support role.
  • Language Skills: Fluent in English and at least one other language: Filipino, Thai, Vietnamese, or Korean.
  • Industry Knowledge: Experience or exposure to the _ stock trading world _ is a M UST HAVE.
  • Technical Proficiency: Skilled in using customer service software and tools.
  • Problem-Solving: Strong analytical skills with great attention to detail.
  • Team Player: Ability to work independently as well as collaboratively within a team environment.

Job Tags

Full time, Remote job, Flexible hours,

Similar Jobs

Ladgov Corporation

Protestant Musician Job at Ladgov Corporation

 ...support weekly choir rehearsals, ensuring all necessary setup and takedown are completed. Recruit and collaborate with special musicians from the congregation. Organize and maintain music resources. Plan and coordinate music selections and schedules with the service... 

Advent Associates

GI PA No call Job at Advent Associates

 ...PENNSYLVANIA, HERSHEY NO HOSPITAL CALL! A cutting-edge and well-established, financially sound GI practice in south Pennsylvania is looking for a GI to join them as soon as possible! 2025 fellows welcome to apply! This position is open due to growth and increasing consultations... 

US Army

Training Battalion Administrator Job at US Army

 ...of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. This position MAY be eligible for situational telework only, including emergency and OPM prescribed "Unscheduled Telework". US Army

Wipro Technologies

Data Architect Job at Wipro Technologies

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting... 

Russell Tobin

Call Center Representative Job at Russell Tobin

 ...Customer Service Representative Key Responsibilities Efficient Call Management: Handle high volumes of incoming customer calls with...  ...Suite (Excel, Word) Experience with SAP, Salesforce, and Call Center systems is a strong plus Ability to work collaboratively with...