Job Description

Operations Manager Intern

As an Operations Manager Intern with us, you will embark on a journey of learning and exploration in various operational areas. Your responsibilities will encompass the supervision and development of front-line employees, the management of our fleet vehicles, and the meticulous orchestration of rental operation logistics. In this role, you will collaborate closely with associates and managers to drive tangible business results while ensuring memorable employee experiences.

This internship offers you the opportunity to hone your management and leadership skills in a dynamic, fast-paced environment. You will be an integral part of our purpose-driven mission to provide safe and sustainable transport solutions that truly make a difference in the lives of our colleagues, customers, and communities. Join us in this fulfilling journey where your drive, passion, and purpose align with ours.

The 12 Week Internship Program Consists of:

• Robust onboarding training program with a focus on employee experience and operations management
• Four-part leadership development series designed by the Senior Leadership team to accelerate career growth
• Team collaboration and project plan design to resolve claims and increase the number of rented vehicles on the road
• Intensive development and training to effectively coach and drive employee performance

Key Responsibilities:

• Customer Service: Interact with customers during the rental process, addressing inquiries, providing information, and ensuring a smooth rental experience. Handle customer feedback and complaints professionally and escalate issues as needed.
• Reservation and Check-In/Check-Out: Assist in managing reservations, checking in and checking out rental vehicles, verifying documentation, and explaining rental terms and policies to customers.
• Safety and Compliance: Ensure that all rental vehicles meet safety standards and comply with relevant regulations. Assist in maintaining accurate records of inspections, maintenance, and rental transactions.
• Inventory Control: Help maintain an organized inventory of rental vehicles, ensuring accurate records of vehicle availability, rental agreements, and returns.
• Quality Assurance: Conduct vehicle quality checks to ensure cleanliness, functionality, and adherence to company standards before and after rentals.
• Documentation and Reporting: Maintain organized records of rental agreements, customer information, and incident reports. Prepare reports on rental activity and assist in analyzing data to improve operations.
• Cross-Functional Collaboration: Collaborate with other departments such as customer service, sales, and maintenance to ensure the seamless operation of the business.
• Ad Hoc Projects: Take on special projects and assignments as directed by the Operations Manager to gain exposure to various aspects of car rental operations.

Qualifications:

• Availability to intern full-time on-site during term, working 35 hours per week.
• Active enrollment in a college or university, pursuing a bachelor's degree in hospitality, tourism or a business-related field, with graduation expected in Spring 2025 with availability for a full time co-op; or a December 2024 open to a full time internship in Spring 2025.
• Previous internship or work experience in retail, customer service, or the hospitality industry (preferred but not required)
• Strong leadership skills, a positive team attitude, and the ability to make independent decisions
• Effective time management and prioritization in a fast-paced, high-pressure, and constantly changing environment
• Ability to work independently with a strong sense of ownership, thoroughness, and attention to detail
• Excellent communication and teamwork skills, with a willingness to support and collaborate with others
• Eagerness to learn, ask questions, and pursue career advancement opportunities in the rental car industry
• Valid driver's license and willingness to work outdoors in varying weather conditions and moderate noise levels
• On-site presence required; this position cannot be performed remotely

Benefits:

• Hands-on experience in the car rental industry.
• Exposure to various aspects of car fleet management and customer service.
• Mentorship and guidance from experienced professionals.
• Networking opportunities within the company.

Who We Are:

Here at Avis Budget Group, we're driven people performing with purposeWe're shaping the future of the mobility industry with our innovative, customer-focused solutions. We believe that we are stronger together, and we maximize the power of our diversity of thought, backgrounds, and beliefs at every level of our organization. Our culture is one of performance excellence, where we encourage and support each other to be at our best through thought leadership, training, and access to cutting-edge tools. We provide safe and sustainable transport solutions that make a difference to the lives of our colleague's customer and communities.

The fine print:

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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