Job Description

Company Description

CharCharms is a rapidly growing company specializing in accessories. We're passionate about creating fun, stylish, and functional products that enhance the hydration experience. Join our small team and be part of a brand that's growing super fast!

Role Description

CharCharms is seeking a dynamic and driven E-commerce Manager to spearhead and scale our online sales channels, including Shopify, Amazon, and future platforms. As a key player in our rapidly growing brand, you will have the unique opportunity to build and optimize our e-commerce operations from the ground up. We're looking for someone with a strategic mindset who can not only manage day-to-day tasks but also develop and execute long-term strategies to drive growth, improve the customer experience, and increase revenue.

Responsibilities:

• Take ownership of the entire e-commerce ecosystem, ensuring seamless management and optimization of Shopify, Amazon, and other sales platforms.
• Develop and implement data-driven e-commerce strategies to enhance conversion rates, user experience, and overall online sales performance.
• Analyze sales data, customer behavior, and market trends to drive continual improvements across all platforms.
• Collaborate with the marketing and creative teams to optimize product listings, manage promotional campaigns, and ensure brand consistency.
• Oversee and improve inventory management, fulfillment processes, and logistics to ensure timely and cost-effective order delivery.
• Conduct A/B testing on site functionality, user interfaces, and marketing tactics to optimize customer journey.
• Stay up-to-date on the latest e-commerce trends, tools, and technologies to keep CharCharms at the forefront of innovation.
• Ensure a top-tier customer experience by monitoring reviews, resolving issues, and enhancing the support process for online shoppers.
• Identify and pursue new revenue channels, partnerships, and opportunities to expand CharCharms’ digital footprint.

Qualifications:

• Proven experience managing Shopify and Amazon Seller Central (must have).
• Strong background in developing and executing e-commerce strategies that drive sales and scale operations.
• Demonstrated ability to analyze data, uncover insights, and make decisions that enhance performance.
• Experience with SEO, paid search, and digital marketing to drive traffic and conversion.
• Success in optimizing e-commerce websites, improving user experience, and increasing conversion rates.
• Familiarity with online sales platforms, website management, and fulfillment processes.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• A proactive, results-oriented mindset with a passion for growing online sales.
• Exceptional communication and collaboration skills, able to work effectively with cross-functional teams.

We hope you apply to join! To apply please email [email protected] with subject line “E-commerce Manager” and Charlotte or Amelia will get back to you. Feel free to email with any questions as well!

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