Job Description

Job Description

Job Description

Duties: 
Under the supervision of the Email Marketing & Automation Manager, support the overall objectives of Joni and Friends’ Marketing department. Perform duties and responsibilities including, but not limited to:

1. Email Marketing
   1. Provide direction and recommendations for regional email marketing campaigns including overall strategy, best practices, audience segmentation, and testing
   2. Assist with cultivation of constituents for future U.S. Ministries fundraising and volunteer engagement opportunities
   3. Build and send emails in Marketing Cloud including newsletters, fundraising appeals, event promotions, volunteer recruitment, and others
   4. Assist with the implementation of Classy autoresponder emails
   5. Optimize email KPIs including inbox deliverability, data feeds, and mobile metrics; cultivate growth by finetuning segment lists based on behaviors
   6. Guide U.S. Ministries teams in utilizing Salesforce to send emails to constituents
   7. Create templates for Salesforce Send List emails as requested
   8. Maintain documentation of processes, streamlining to improve efficiencies
   9. Skilled in content-based A/B testing
2. Data Analysis
   1. Analyze email metrics to evaluate success
   2. Guide U.S. Ministries staff in the development of action plans for future campaigns
3. Industry Knowledge and Advancements
   1. Stay current on industry trends related to marketing strategies and innovation; maintain expert status on Marketing Cloud and journey mapping
   2. Recommend new tools to enhance cultivation, engagement, and customization
   3. Cross-Functional Teambuilding: Participate in cross-functional teams as requested to build synergy with Development and Marketing professionals. These teams will be tasked with brainstorming new strategies and test models, as well as joint data analysis and reporting outcomes
4. Other duties and projects as assigned by supervisor to support department and organizational needs

Qualifications: 

• Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
• Desire to serve in a growing and dynamic Christian service ministry
• 2+ years of experience with email marketing and data analysis; knowledge of Marketing Cloud and Classy preferred
• Excellent interpersonal skills; professional ability to communicate clearly in written and verbal forms across all levels of management
• Ability to travel to Joni and Friends headquarters quarterly
• Good interpersonal communication skills both verbal and written and the ability to effectively organize and prioritize a wide range of daily tasks with varied deadlines are necessary
• Must be detail oriented, committed to accuracy, and team player who is flexible and able to work independently
• Must have a strong sense of confidentiality
• Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet
• Understanding of Christian ministry and specifically Joni and Friends is desirable

Compensation for this role is $22.50-$25.00 per hour. This is a national benchmark. Compensation will differ based on location of candidate hired. 

Prior to applying for any position with Joni and Friends, all applicants must review our Statement of Faith and Mission Statement (below).

MINISTRY LIFE:

Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees “Lead like Jesus*” and perform their work with excellence.

CHRISTIAN DISABILITY MINISTRY ENGAGEMENT:

Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends’ programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes:

Active Participation – Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities

Continuous Growth – Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry

Culture of Belonging Approach – Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding

Integration of Faith and Work – Ensure that Christian values are a driving force in all aspects of work

Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.

BIBLICAL COMMISSION:

“Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame…go out to the roads and country lanes and compel them to come in, so that my house will be full.” Luke 14:21-23 (NIV)

VISION:

“A world where every person with a disability finds hope, dignity, and their place in the body of Christ.”

MISSION:

“To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.”

VALUES:

1. Honor God in everything we do
2. Build relationships based on trust and respect
3. Maintain integrity and excellence in programs and services
4. Practice responsible stewardship

* Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace” according to surveys by the Best Christian Workplace Institute (BCWI).

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