Genesis10 is currently seeking a IT Help Desk Analyst for a 5 month contract role in the healthcare industry in Eagan, MN. This role is 100% remote. Shifts: Monday-Friday: 8:30am-5 pm CST Monday-Friday: 9am-5:30 pm CST Position Overview: Daily Responsibilities/Job Description: • Resolve incidents and more complex work orders for our IT Users remotely through all intake methods. • Assist Incident Management and EOC with notification and resolution during system/application outages • Resolve work orders following documented steps and training • Other duties as assigned Interaction level with Management/Team Members: • Reports to a Supervisor or Manager in the Information Technology department/works closely with team to solve problems in a timely manner Skills Overview: Qualifications/years of experience: • HS diploma or GED is required • 1 year of service desk experience • Must be eligible to work in the United States without need for work visa or residency sponsorship Must Haves: 1. IT Customer Service experience 2. Ticket Tracking system experience 3. Strong written & verbal communications skills Technology Requirements: • Knowledge of commonly used IT concepts, practices, and procedures Success/Performance Metrics: Soft Skills Needed: • Strong written & verbal communications skills Best vs Average Worker: • 20 tickets per day Performance Measurements: • CSI - 85% Compensation: Hourly W2 pay: $16.00 to $18.00/hour We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges. If you have the qualifications described and are interested in this exciting opportunity, apply today! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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