Job Description

Job Family : Investigator

Travel Required :

Clearance Required :

What You Will Do :

· Applying research and analytic techniques to digest complex information sets to make logical and adequately supported determinations in regard to unusual and potentially suspicious activity. 

· Determine whether fraudulent activity is present across customer products and profiles.

· Follow investigative protocols to determine whether a suspect can be identified and the fraud typology present. Determine whether regulatory reportable thresholds are met based on suspect identification.

· Ability to use data and metadata to identify potentially suspicious patterns, including fraud rings. 

· Clearly documenting findings of investigative steps, highlighting supporting factors indicating whether fraud is identified or not.

· Respectfully and collaboratively work with various stakeholders to resolve system problems, request additional information and/or documentation to support a decision on whether fraudulent activity has occurred.

· Manage daily and weekly caseloads, which includes meeting production requirements and proactively following up on open work items.

· Appropriately assess customer profiles and client data to identify whether activity is consistent with typical purchasing/payment activity, including Acceptable Use Policy adherence and Know Your Customer efforts.

· Open and prepare suspected fraud cases in line with operational policies and procedures, which includes applying consistent and well-documented analysis aligned with client and industry standards to ensure consistent decision-making for actions made against customer accounts.

· Take necessary account actions once fraudulent activity has been identified. Which may include placing accounts on hold, following up with customers and ensuring all actions are done in a timely manner and in line with legal and regulatory requirements.

· Executing and delivering high quality work product, functioning both independently and in a collaborative setting with a focus on client satisfaction.

· Learning client procedures, systems, and processes and adhering to client requirements.

What You Will Need :

• Bachelor’s degree from an accredited college/university or 4 years of relevant experience
• Minimum of 2-3 years of experience in financial services or related industries with 1-2 years of direct fraud experience.
• Skilled at monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
• Strong understanding of bank operations including but not limited to navigating banking systems, understanding, and interpreting customer transactions.
• Knowledge of applicable laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance).
• Experience working with manual and system generated alerts/cases for the detection of potentially suspicious activity.
• Strong analytical and research skills.
• The ability to excel within a team environment and independently. 
• The ability to multi-task and effectively prioritize tasks.
• The ability to work in a production driven environment.
• Effective oral and written communication skills.
• Strong proficiency in Microsoft Excel and other Microsoft Suite Products.
• Ability to quickly learn and adapt to new policies, procedures, and vendor systems.

What Would Be Nice To Have :

• Experience conducting Fraud investigations related various Fraud typologies.
• Knowledge of Suspicious Activity Reports (SARs) reporting thresholds.
• Experience drafting and filing Suspicious Activity Reports (SARs).
• CAMS certification. 

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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