Help Desk Specialist / IT Support Technician Job at MJ Boyd Consulting, Miami, FL

azk3RWYxeWx2c3pPZDBXVkNpSXc1YUNnMWc9PQ==
  • MJ Boyd Consulting
  • Miami, FL

Job Description

Job Summary

Our client is looking for a Help Desk Specialist to provide technical support and assistance to employees or customers. The ideal candidate will have strong problem-solving skills, excellent communication, and the ability to troubleshoot various hardware, software, and network issues.

Key Responsibilities

Provide Tier 1 & 2 Technical Support

  • Respond to IT support requests via email, phone, or ticketing system
  • Diagnose and resolve hardware, software, and network issues
  • Escalate complex problems to higher-tier IT support when necessary

Manage IT Assets & Systems

  • Install, configure, and update software and hardware
  • Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)
  • Ensure proper documentation of technical issues and resolutions

Support Cloud & SaaS Applications

  • Assist users with Office 365, Google Workspace, and other productivity tools
  • Troubleshoot VPN, remote desktop, and cloud-based applications

Security & Compliance

  • Educate users on best practices for IT security
  • Support data backup and recovery processes
  • Monitor and report potential security threats

Required Skills & Qualifications

Education:

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  • Language: English & Spanish

Technical Skills:

  • Experience with Windows, macOS, and Linux troubleshooting
  • Knowledge of networking (DNS, DHCP, VPN, TCP/IP)
  • Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)
  • Basic scripting (PowerShell, Bash) is a plus

Soft Skills:

  • Strong problem-solving and multitasking abilities
  • Excellent communication skills for non-technical user
  • Ability to work in a fast-paced environment

Preferred Qualifications (Nice to Have)

  • IT certifications (CompTIA A+, ITIL, Microsoft Certified: Modern Desktop Administrator)
  • Experience with enterprise security tools (firewall, antivirus, endpoint protection)
  • Previous experience in a customer-facing IT support role.

Job Tags

Remote job,

Similar Jobs

Invited Clubs

Beverage Cart Attendant Job at Invited Clubs

Be The First To Apply Focus on the core content of the job post, without any extra metadata, navigation links, or irrelevant information. The goal is to present a clean, beautiful, and high-signal-to-noise ratio job description for easy readability.

Scheme Designers, Inc.

Junior Graphic Designer Job at Scheme Designers, Inc.

 ...Company Description Scheme Designers provides custom paint scheme design services for airlines, aircraft manufacturers, and aircraft owners...  ...Role Description This is a full-time on-site role for a Junior Graphic Designer located in Cresskill, NJ. We're looking for a... 

Rilla

Senior Software Engineer - Mobile/React Native Job at Rilla

 ...collaborate with everyone at Rillavoice, even our customers, to deliver a world-class solution. Rillavoices mobile app is built in React Native, with most of our user base on iOS. Our backend is Node.js in Typescript. You will take ownership of the mobile application and... 

Wilshire Law Firm

Senior Attorney - Wage & Hour Class Action (Irvine) Job at Wilshire Law Firm

Senior Attorney - Wage & Hour Class Action Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest...

VDart Inc

React Native Developer Job at VDart Inc

 ...Title: React Native Developer Location: Bellevue, WA Hire Type: Contract Position. Job Responsibilities: Finetune and improve a variety of sophisticated software implementation projects Gather and analyse system requirements document specifications...