Job Description

Job Description

Job Description

JOB SUMMARY

The Dual General Manager functions as the primary strategic business leader of the assigned hotels with responsibility for all aspects of operations. Ensures the implementation of the brand service strategy and brand initiatives to meet or exceed guest expectations. Responsible for active supervision of all hotel disciplines, including but not limited to the Front Office, Guest Services, Food Service, Housekeeping, Maintenance, Sales operations, ensuring that there is an atmosphere of good public relations towards guests, Team Members, and the community. Also, the hotel provides a meeting and is constantly striving to meet its sales and profitability goals, and is compliant with local and federal laws and regulations.

ESSENTIAL JOB FUNCTIONS

• Recruits, hires, trains, counsels, and motivates Team Members across all hotel departments.
• Responsible for payroll administration.
• Participates in the preparation of departmental expense and labor budgets.
• Schedules team within budget guidelines to assure adequate staffing to maintain service levels.
• Ensures that guest special requests are fulfilled promptly and that Team Members take ownership of issues.
• Ensures proper delivery of all guest services
• Processes & reconciles daily cash deposits
• Ensures the Front Desk team performs bucket checks each shift and monitors rate variances.
• Monitors suite availability and, with Sales, develops the hotel's yield management system to maximize suite revenue.
• Ensures an effective cash control system is in place and that all credit card and check cashing policies are followed.
• Maintains efficient operations and inventory controls for the hotel market
• Responsible for the administration of key control procedures.
• Ensures proper procedures for guest safety deposit boxes, guest mail, and packages.
• Oversees and approves the monthly Direct Bill accounts and statements, and sends out invoices as often as necessary to maintain the accounts receivable balance within 60 days past due.
• Participates in and actively contributes to weekly Sales Meetings and conducts monthly Team Meetings.
• Conducts monthly department meetings or continuous improvement meetings (CIM).
• Adheres to established safety and emergency procedures and protocols, which include Company, federal, and state-specific regulations and guidelines.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned

REQUIREMENTS

• 4 years’ experience in hotel management operations, sales and marketing, or related professional areas.
• Bachelor’s degree from an accredited university or equivalent in Business Administration, Hotel and Restaurant Management, or related major.

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