Job Description

Join Our Team at Hampton Inn & Suites Phoenix Downtown

Join our team, a 2025 USA Today Top Workplace Winner! Now hiring a Housekeeper Room Attendant at the Hampton Inn & Suites Phoenix Downtown. Why you'll love working with us: The Hampton Inn & Suites Phoenix Downtown is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.

Achievements for NCG Hospitality and our portfolio of properties include:

• USA Today Top Workplace Winner 2025
• WI State Journal Top Workplace 2025
• Madison Magazine Best Places to Work 2025
• AZ Central Top Workplace 2024
• Cultural Excellence Award 2024

Starting wage for this position is $16.00 per hour but final wage will be based on experience.

Our success at NCG Hospitality stems from our team members who are committed to delivering extraordinary experiences for all guests, while upholding our core values: Growth, Fun, Trust, and Responsibility. In return, we offer our team members the following benefits, incentives, and more.

Professional Development:

• Dedicated training and development with opportunities for growth
• Educational and professional certification assistance

Team Member Travel Perks:

• Worldwide hotel stays starting at forty-nine dollars per night
• Rate based on availability and property brand
• Free night stays at NCG Hospitality hotels

Core Benefits:

• Paid sick time
• Paid time off and anniversary day off with pay
• Paid volunteer hours ? Earn money for community service!
• Flexible schedules

Health and Wellness:

• Health, dental and vision plans
• Virtual telehealth services
• Team Member Assistance Program with mental health resources
• TeleDoc confidential counseling
• Health and fitness monthly reimbursement program

Financial:

• 401(k) retirement plan
• 100% match on the first 3% and 50% match on the next 2% of team member contributions
• Same day pay
• Catch Of The Day Program ? Earn money for helping other team members and guests!
• Everyone Sells ? Earn money for bringing in business to our properties!
• Referral program for team members

How do I make an impact on my team?

Our friendly housekeepers provide our guests with clean and comfortable accommodations, all while delivering outstanding service.

• Consistently clean guestrooms up to high standards
• Make beds with clean linens
• Clean bathrooms
• Vacuum, sweep, mop, dust and restock guestrooms
• Assist with other duties assigned by supervisor
• Operate commercial laundry and clean public areas
• Properly handle, label and store cleaning supplies

What does success look like in this role?

• Friendly customer service to brighten the day of our hotel guests
• Ability to work effectively and efficiently in a fast-paced setting
• Flexible availability
• Strong attention to detail
• Excellent organizational skills
• Reliability and honesty
• Desire to contribute to a supportive and effective team

Who is NCG Hospitality?

NCG Hospitality is a real estate and hospitality leader with 25+ properties, including Hilton and Marriott hotels, restaurants, and a conference center. For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team! NCG Hospitality is an Equal Opportunity Employer.

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