Job Description

Job Description

IT Customer Success Advisor

West Lawn, PA

Do you thrive on turning complex IT challenges into clear business solutions while helping leaders see technology as a true strategic advantage?

Why You'll Love Working with Us

• Meaningful Impact: Partner directly with business owners and decision-makers to shape how technology supports their success and drives business growth.
• Growth Opportunity: Step into a high-visibility advisory role with room to grow as our company and client base expand.
• Collaborative Team: Work alongside experienced engineers and account managers who genuinely support one another.
• Balanced Flexibility: Enjoy a mix of client meetings, strategy sessions, and partial work-from-home flexibility after training.
• Rewarding Culture: Weekly team lunches, quarterly profit sharing, and a workplace that values both fun and professionalism.

About Us

Founded in 2008, Eberly Systems is a Pennsylvania-based Managed Service Provider (MSP) that designs and manages IT systems for small and mid-sized businesses. Our mission is to strengthen small businesses by securing their systems, supporting their teams, and simplifying their technology. Guided by integrity, teamwork, and continuous improvement, we cultivate a flexible, people-first culture where service and excellence are inextricably linked.

What You'll Do as an IT Customer Success Advisor:

• Lead client-facing meetings, including onboarding, quarterly reviews, and strategy sessions.
• Manage a portfolio of business clients as their main point of contact and technology advocate.
• Collaborate with internal technical teams to ensure service delivery meets client expectations.
• Monitor client satisfaction and proactively address issues or opportunities for improvement.
• Identify ways to enhance technology alignment, plan upgrades, and improve system performance.
• Document client environments, communications, and account details with precision.
• Support renewals, licensing, and vendor coordination as part of ongoing account management.
• Travel within a 1.5-hour radius around Berks County to meet clients, conduct reviews, and strengthen partnerships.

Our Ideal IT Customer Success Advisor:

• Experienced & Educated: Brings 10+ years in a client-facing role, ideally within IT services or a Managed Service Provider, and holds a bachelor's degree in Computer Science or Information Systems (preferred).
• Industry Knowledge: Previous experience working at an MSP or IT service provider preferred, with an understanding of business reports, technology solutions commonly utilized in business, or technical sales processes.
• Relationship-Driven: Excels at building trust and maintaining long-term partnerships.
• Strategic Thinker: Understands how technology decisions impact business outcomes.
• Excellent Communicator: Translates technical information into clear, business-friendly language.
• Tech-Savvy: Demonstrates hands-on experience with MSP tools (PSA, CRM, documentation platforms) and Microsoft 365, including licensing structures and cloud migrations.

What We Offer Our IT Customer Success Advisor:

• $90,000–$110,000/year base plus commission, DOE
• Full-time schedule, averaging 40–45 hours per week
• Partial work-from-home option after training period – minimum 2 days per week in the office
• Quarterly profit-sharing
• Retirement Plan with a 3% company match
• Paid vacation & holidays
• Mileage reimbursement or access to a company car
• Cell phone stipend
• A paid workday to volunteer at a pre-approved non-profit each quarter
• A team that enjoys working together – weekly team meals, company parties & outings, a latte machine in the office, and more
• A company where integrity, flexibility, and genuine care drive both culture and client success.

To Apply:

If you're ready to bring your strategic insight, professionalism, and heart for service to a team that values integrity, flexibility, and genuine care, we'd love to hear from you. Apply today to take the next step in your career with Eberly Systems.

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