IT Customer Success Advisor Job at Eberly Systems, Reading, PA

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  • Eberly Systems
  • Reading, PA

Job Description

Job Description

IT Customer Success Advisor

West Lawn, PA

Do you thrive on turning complex IT challenges into clear business solutions while helping leaders see technology as a true strategic advantage?

Why You'll Love Working with Us

  • Meaningful Impact: Partner directly with business owners and decision-makers to shape how technology supports their success and drives business growth.
  • Growth Opportunity: Step into a high-visibility advisory role with room to grow as our company and client base expand.
  • Collaborative Team: Work alongside experienced engineers and account managers who genuinely support one another.
  • Balanced Flexibility: Enjoy a mix of client meetings, strategy sessions, and partial work-from-home flexibility after training.
  • Rewarding Culture: Weekly team lunches, quarterly profit sharing, and a workplace that values both fun and professionalism.

About Us

Founded in 2008, Eberly Systems is a Pennsylvania-based Managed Service Provider (MSP) that designs and manages IT systems for small and mid-sized businesses. Our mission is to strengthen small businesses by securing their systems, supporting their teams, and simplifying their technology. Guided by integrity, teamwork, and continuous improvement, we cultivate a flexible, people-first culture where service and excellence are inextricably linked.

What You'll Do as an IT Customer Success Advisor:

  • Lead client-facing meetings, including onboarding, quarterly reviews, and strategy sessions.
  • Manage a portfolio of business clients as their main point of contact and technology advocate.
  • Collaborate with internal technical teams to ensure service delivery meets client expectations.
  • Monitor client satisfaction and proactively address issues or opportunities for improvement.
  • Identify ways to enhance technology alignment, plan upgrades, and improve system performance.
  • Document client environments, communications, and account details with precision.
  • Support renewals, licensing, and vendor coordination as part of ongoing account management.
  • Travel within a 1.5-hour radius around Berks County to meet clients, conduct reviews, and strengthen partnerships.

Our Ideal IT Customer Success Advisor:

  • Experienced & Educated: Brings 10+ years in a client-facing role, ideally within IT services or a Managed Service Provider, and holds a bachelor's degree in Computer Science or Information Systems (preferred).
  • Industry Knowledge: Previous experience working at an MSP or IT service provider preferred, with an understanding of business reports, technology solutions commonly utilized in business, or technical sales processes.
  • Relationship-Driven: Excels at building trust and maintaining long-term partnerships.
  • Strategic Thinker: Understands how technology decisions impact business outcomes.
  • Excellent Communicator: Translates technical information into clear, business-friendly language.
  • Tech-Savvy: Demonstrates hands-on experience with MSP tools (PSA, CRM, documentation platforms) and Microsoft 365, including licensing structures and cloud migrations.

What We Offer Our IT Customer Success Advisor:

  • $90,000–$110,000/year base plus commission, DOE
  • Full-time schedule, averaging 40–45 hours per week
  • Partial work-from-home option after training period – minimum 2 days per week in the office
  • Quarterly profit-sharing
  • Retirement Plan with a 3% company match
  • Paid vacation & holidays
  • Mileage reimbursement or access to a company car
  • Cell phone stipend
  • A paid workday to volunteer at a pre-approved non-profit each quarter
  • A team that enjoys working together – weekly team meals, company parties & outings, a latte machine in the office, and more
  • A company where integrity, flexibility, and genuine care drive both culture and client success.

To Apply:

If you're ready to bring your strategic insight, professionalism, and heart for service to a team that values integrity, flexibility, and genuine care, we'd love to hear from you. Apply today to take the next step in your career with Eberly Systems.

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Job Tags

Base plus commission, Full time, Work at office, Work from home, Flexible hours, 2 days per week,

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