IT Customer Success Advisor Job at Eberly Systems, Reading, PA

bHRiRWZGdXV2Y2pLZGthUUNTTTg0SzJoMHc9PQ==
  • Eberly Systems
  • Reading, PA

Job Description

Job Description

IT Customer Success Advisor

West Lawn, PA

Do you thrive on turning complex IT challenges into clear business solutions while helping leaders see technology as a true strategic advantage?

Why You'll Love Working with Us

  • Meaningful Impact: Partner directly with business owners and decision-makers to shape how technology supports their success and drives business growth.
  • Growth Opportunity: Step into a high-visibility advisory role with room to grow as our company and client base expand.
  • Collaborative Team: Work alongside experienced engineers and account managers who genuinely support one another.
  • Balanced Flexibility: Enjoy a mix of client meetings, strategy sessions, and partial work-from-home flexibility after training.
  • Rewarding Culture: Weekly team lunches, quarterly profit sharing, and a workplace that values both fun and professionalism.

About Us

Founded in 2008, Eberly Systems is a Pennsylvania-based Managed Service Provider (MSP) that designs and manages IT systems for small and mid-sized businesses. Our mission is to strengthen small businesses by securing their systems, supporting their teams, and simplifying their technology. Guided by integrity, teamwork, and continuous improvement, we cultivate a flexible, people-first culture where service and excellence are inextricably linked.

What You'll Do as an IT Customer Success Advisor:

  • Lead client-facing meetings, including onboarding, quarterly reviews, and strategy sessions.
  • Manage a portfolio of business clients as their main point of contact and technology advocate.
  • Collaborate with internal technical teams to ensure service delivery meets client expectations.
  • Monitor client satisfaction and proactively address issues or opportunities for improvement.
  • Identify ways to enhance technology alignment, plan upgrades, and improve system performance.
  • Document client environments, communications, and account details with precision.
  • Support renewals, licensing, and vendor coordination as part of ongoing account management.
  • Travel within a 1.5-hour radius around Berks County to meet clients, conduct reviews, and strengthen partnerships.

Our Ideal IT Customer Success Advisor:

  • Experienced & Educated: Brings 10+ years in a client-facing role, ideally within IT services or a Managed Service Provider, and holds a bachelor's degree in Computer Science or Information Systems (preferred).
  • Industry Knowledge: Previous experience working at an MSP or IT service provider preferred, with an understanding of business reports, technology solutions commonly utilized in business, or technical sales processes.
  • Relationship-Driven: Excels at building trust and maintaining long-term partnerships.
  • Strategic Thinker: Understands how technology decisions impact business outcomes.
  • Excellent Communicator: Translates technical information into clear, business-friendly language.
  • Tech-Savvy: Demonstrates hands-on experience with MSP tools (PSA, CRM, documentation platforms) and Microsoft 365, including licensing structures and cloud migrations.

What We Offer Our IT Customer Success Advisor:

  • $90,000–$110,000/year base plus commission, DOE
  • Full-time schedule, averaging 40–45 hours per week
  • Partial work-from-home option after training period – minimum 2 days per week in the office
  • Quarterly profit-sharing
  • Retirement Plan with a 3% company match
  • Paid vacation & holidays
  • Mileage reimbursement or access to a company car
  • Cell phone stipend
  • A paid workday to volunteer at a pre-approved non-profit each quarter
  • A team that enjoys working together – weekly team meals, company parties & outings, a latte machine in the office, and more
  • A company where integrity, flexibility, and genuine care drive both culture and client success.

To Apply:

If you're ready to bring your strategic insight, professionalism, and heart for service to a team that values integrity, flexibility, and genuine care, we'd love to hear from you. Apply today to take the next step in your career with Eberly Systems.

By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts) that may be automated to the mobile number you provided at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy.

Job Tags

Base plus commission, Full time, Work at office, Work from home, Flexible hours, 2 days per week,

Similar Jobs

Uncommon Schools

Middle School ELA Teacher Job at Uncommon Schools

 ...and have a keen sense of the socio-emotional changes middle schoolers experience. At the heart of all ELA classes is an emphasis on writing and discourse designed to give students the tools to be confident in the power of their own voice. Teachers are trained in a... 

UPMC Senior Communities

Physical Therapist Assistant - Kane Job at UPMC Senior Communities

 ...UPMC Home Health is hiring a Physical Therapist Assistant for the...  ...: Engage in public health activities by: Identifying...  ...specific and appropriate to the level of education and physical disability...  ...physical therapist assistant entry level education in the United... 

Fairmount Homes

Laundry Aide | 32 hrs / wk Job at Fairmount Homes

 ...Laundry Aide 32 Hours/Week | $17.60$19.05/hr + Weekend Differential Location: Fairmount Homes Ephrata, PA Shift: 6:30 AM 2:30 PM | Every other weekend (Saturday & Sunday) Join a team that feels like family. At Fairmount Homes, we believe that every roleno... 

Only Data Entry

Remote Data Entry Operator (Junior) - Growth Path Job at Only Data Entry

 ...A data processing company is seeking a Remote Data Entry Assistant. This entry-level role demands a keen eye for detail to ensure data accuracy and efficiency. As part of the team, you will play a critical role in maintaining the integrity of data, facilitating meaningful... 

TradeJobsWorkforce

Police Records Specialist Job at TradeJobsWorkforce

 ...In this role, the Police Records Specialist, where you will assist with packaging, labeling, and preparing items for delivery, learn company products and services to better assist others, and help organize and maintain a tidy workspace. Additional duties include respond...