IT Help Desk Manager Job at Robert Half, Des Moines, IA

a05uSmZWK3R2OHpLY0VhYUNpQTM0YU9zMGc9PQ==
  • Robert Half
  • Des Moines, IA

Job Description

Job Description

Job Description

We are in the search for a dedicated IT Help Desk Manager to join our dynamic team in Des Moines, Iowa. In this capacity, you will be overseeing our IT support team, ensuring that customer IT issues are addressed promptly and effectively. You will also be instrumental in improving help desk policies and procedures, managing incident reports, and coordinating with external service providers.

Responsibilities:
• Guide and support the IT help desk team to ensure high-quality service delivery
• Promptly and effectively resolve IT issues, providing exceptional customer service
• Enhance and streamline help desk policies and procedures for better efficiency
• Oversee the incident management system, ensuring swift resolution of IT issues
• Generate performance reports, analyze data, and identify trends to improve service delivery
• Collaborate with other IT teams and departments for seamless operations
• Manage relationships with external service providers, ensuring quality and timely service
• Assist with budgeting and resource allocation to optimize the use of IT resources
• Maintain proficiency with IT support systems like Cisco Technologies, Dell Technologies, Active Directory, Computer Hardware, and Deskside Support.• Comprehensive knowledge of Cisco Technologies is required.
• Proficiency in Dell Technologies is a must.
• Acquaintance with Active Directory is necessary.
• Demonstrable experience with Computer Hardware is expected.
• Familiarity with Deskside Support is essential.

Job Tags

Similar Jobs

TouchPoint

HOUSEKEEPER (FULL TIME AND PART TIME) Job at TouchPoint

 ...TouchPoint We are hiring immediately for full time and part time HOUSEKEEPER positions. Address : MyMichigan Medical Center Tawas - 2...  ...TouchPoint Support Services and our mission is to serve up hospitality, for patients, their families and visitors at Ascension... 

Reliant Staffing Solutions/RSS Medical

Travel Nurse RN - Med Surg / Telemetry - $2,510 per week Job at Reliant Staffing Solutions/RSS Medical

 ...Reliant Staffing Solutions/RSS Medical is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Garfield Heights...  ...with headquarters in Dublin, Ohio, In July of 2022 we opened an office in Cleveland, Ohio and looking to open an office in Cincinnati,... 

Uber

You Could Earn $22.53 Per Hour | Set Your Own Schedule With Uber Job at Uber

 ...tractor-trailer driver, cdl truck driver, class a or class b driver, local truck driver, company truck driver, taxi driver, taxi chauffeur,...  ...of 22.53 per hour are based on median earnings of drivers in Union from 2025-01-20 to 2025-02-17. Actual earnings vary, depending... 

The Premiere Group

Risk & Insurance Program Manager (Family Office/PE) Job at The Premiere Group

 ...contributions will have a significant impact. Job Description: The Risk & Insurance Program Manager will play a critical role in...  ...and supportive work environment. The chance to be part of a dynamic and innovative family office/PE company and entities.... 

Headway

LPNP (Virtual) Job at Headway

 ...LPNP (Virtual) at Headway summary: As a Remote Licensed Psychiatric Nurse Practitioner, you will have the flexibility to manage your own private practice while receiving support from Headway. The organization helps mental health clinicians with insurance credentialing...