Description
We are currently seeking a motivated, career and customer service oriented IT Service Desk Manager
The Manager will manage the Support Desk and oversee staff assigned to help desk activities. Candidate will be required to have experience providing support and managing in a Federal Government environment. The Support Desk Manager will communicate with customers calling for support on policies and/or support with e-Library system and will be required to become very familiar with policies and guidelines. The candidate will utilize practical knowledge of the organization’s systems, applications, regulations, and best practices. Experience supporting document/records management system is preferred.
Other Duties:
Qualifications
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Desired:
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