Laptop Configuration Technician (Mac and Windows) Job at TekStream Solutions, Atlanta, GA

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  • TekStream Solutions
  • Atlanta, GA

Job Description

Job Description

TekStream Solutions is seeking a Laptop Configuration Technician with experience supporting customers with both Mac and Windows devices. This is an on-site, contract opportunity with a duration of 12 months. This team provides advanced technical support to end-users, creating knowledge documentation, and resolving issues with Windows and MacOS Computers.

Job Responsibilities:

  • Image and configure Mac and Windows devices, preparing them for delivery to staff on-campus or shipping them to a remote location
  • Receive and perform diagnostics on returned devices for repair, diagnosis, or retirement based on business needs
  • Monitor and respond to device configuration requests through IT Service Management system, fulfilling requests with excellent documentation and notification to end users
  • Assist in organizing and staging laptops, chargers, adapters, documentation, and other necessary items in preparation for large-scale new hire classes of up to 70 individuals

Qualifications:

  • 5+ years Windows and Mac device configuration experience
  • 5+ years experience supporting Mac and Windows endpoints
  • Excellence in organizing workspace and tasks to ensure multiple devices can be configured in tandem, while limiting mis-configurations
  • Ability to follow complex processes consistently, and provide effective feedback for challenges as they arise
  • Certification (such as Apple, Microsoft, or CompTIA) preferred

Interested and qualified candidates please apply here or send resume directly to [email protected].

Job Tags

Contract work, Remote work,

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