Live Chat Operator Job at CK Energy Cooperative, Remote

bHR6S2ZGK3BzOGJOY2tDV0R5TTE1NkNzMHc9PQ==
  • CK Energy Cooperative
  • Remote

Job Description

Live Chat Operator Location Remote :

EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.

Job Tags

Full time, Immediate start, Remote job,

Similar Jobs

Only Data Entry

Remote Data Entry Operator (Junior) - Growth Path Job at Only Data Entry

 ...A data processing company is seeking a Remote Data Entry Assistant. This entry-level role demands a keen eye for detail to ensure data accuracy and efficiency. As part of the team, you will play a critical role in maintaining the integrity of data, facilitating meaningful... 

The VIOS Clinic

RN Clinical Nurse Practice Specialist - Nursing Education (OB) Job at The VIOS Clinic

 ...patient-centered care. Benefits include competitive salary, health insurance, retirement plans, tuition reimbursement, and opportunities for professional growth. Seniority level ~ Entry level Employment type ~ Full-time Job function... 

Waterstone Mortgage Corporation

Loan Officer Assistant/Processor Job at Waterstone Mortgage Corporation

 ...teh FDIC charter so we can lend in 48/50 states! Role Description After nearly 9 incredible years with our team, my Loan Officer Assistant/Processor is retiring. We are looking for an experienced, highly detail-oriented professional to step into this vital role... 

Dignity Health Medical Group - Phoenix - CommonSpirit Health

Endocrinology - Physician Job at Dignity Health Medical Group - Phoenix - CommonSpirit Health

 ...Host to MLB Spring Training Cactus League and the annual Fiesta Bowl Home of the Phoenix Open and 185 golf courses Host to 10 Fortune 500 company headquarters The Best Mexican Food North of the Border A family-friendly area, with the Childrens Museum of... 

Advocates for Trans Equality

Summer 2026 Legal Intern(s) Job at Advocates for Trans Equality

 ...transgender and non-binary people through impact litigation, direct legal services, advocacy, and public education. A4TE's Legal...  ...a role in our nation's movement for transgender rights. Summer legal interns will primarily assist the impact litigation and Trans Health...