Job Description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Opportunity

The Military Apprentice Appraiser completes a 6-9 month training class with structured learning targets that includes classroom, self-study, and OJT elements. The Apprentice Appraiser will receive routine evaluations focused on assessment of learning and development combined with the ability to demonstrate associated performance requirements. This program teaches the skills necessary to evaluate and analyze auto physical damage from photos combined with the facts of loss to develop an accurate estimate for repairs. Candidates who successfully complete this program will be evaluated for placement into an Auto Appraiser job.

What you'll do:

• With supervision, utilizes digital tools to evaluate and appraise low complexity (drivable, material loss, auto physical damage) auto claims in accordance with the terms and conditions of the contract, corporate guidelines, and state laws and regulations.
• Investigates claim damages.
• Demonstrates basic knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance.
• Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
• Maintains accurate and current claim file documentation throughout the claims process for low complexity claims.
• Explains coverage, assists policyholders with information on repairs and describes the settlement process, setting appropriate expectations. Issues settlement amounts for damages claimed.
• Supports workload surges and/or Catastrophe Operations as needed which may involve volunteering for extended hours.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.
• Up to 1 year of customer service experience.
• Prior or current military service and/or military spouse
• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts

What sets you apart:

Military background highly preferred, specifically:

• Mechanical Aptitude (Vehicle Maintenance, Fleet Services, Technical Inspection):
  • Army/National Guard: MOS 91 series (e.g., Wheeled Vehicle Mechanic, Tracked Vehicle Repairer), or other related mechanical jobs.
  • Marine Corps: MOS 3521 (Motor Vehicle Mechanic), 3531 (Maintenance Management Specialist). Or other related mechanical jobs.
  • Air Force: Related AFSC (Air Force Specialty Code) in vehicle or aviation maintenance.
  • Navy: Machinist Mate, Engineman, Gas Turbine System, Electrician Mates and other related mechanical jobs.

AND/OR

• Investigative and Troubleshooting Background (Military Intelligence, CID, OSI, Military Investigative Experience):
  • Strongly Preferred: Experience as a Criminal Investigation Division (CID) Special Agent (Army MOS 31D or Marine Corps 5821), Air Force Office of Special Investigations (OSI) Agent (Air Force Enlisted Code 7S), or in a Military Police (MP) investigative role (Army MOS 31B, Marine Corps 5811) or other investigative, troubleshooting jobs.
  • Experience in diagnosing complex system failures (mechanical, electrical, etc.) and implementing effective repair solutions. Demonstrable ability to apply investigative techniques to isolate root causes.
  • Familiarity with technical inspection procedures and meticulous documentation practices, including chain of custody procedures when applicable.
  • Experience in conducting interviews, gathering evidence, and preparing detailed reports is a significant asset.
  • Prior experience with root cause analysis (RCA) methodologies is a plus.
• Good understanding of guidance (SOP’s)

Physical Demand Requirements:

• May require the ability to operate a company vehicle within assigned territory.
• May require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles.
• May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.
• May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

Compensation range: The salary range for this position is: $45,470 - $81,490 .

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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