Senior Network/Systems Field Engineer – Remote Hybrid
**All Candidates Must be Located within 45 miles of Bluefield, VA. Onsite client visits are required throughout the week in the Southwest VA and Southern WV area. When not working at a client's location, engineer will be working from home or from our Bluefield, VA office location.
Senior Network/Systems Engineers are the highest echelon of support in both networking and information technology. This dual expertise is crucial for managing and resolving complex issues for our managed services clients and contributing to larger projects and initiatives. They are expected to maintain high standards of work ethic, client communication, and technical knowledge. Reporting to the Senior Team Manager, the Senior Network/Systems Engineer is accountable for handling a wide variety of escalated issues, ensuring no ceiling for growth.
Senior Network/Systems Engineers are expected to show initiative and be proactive towards problems and solutions. They will work closely with other staff members under the Senior Team Manager’s guidance and direction, serving as an example for other engineers in terms of knowledge, experience, and leadership. The senior support team is expected to be the highest tier of support, leading initiatives and being experts internally and with clients.
Magna5 has a dedicated 24/7 Network Operations Center where tickets will be received, prioritized, and escalated to higher tiers of support if necessary.
Responsibilities include, but are not limited to:
Requirements
What You Bring to the Team
Education: Formal education preferred Associates/Bachelor ’s degree or technical equivalent. Relevant and significant industry experience may substitute for the education requirement. Industry certifications including Microsoft, Cisco, VMware, Fortinet, Watchguard, and Extreme Networks certifications recommended.
Experience: Minimum of 3 years experience administering/supporting the following technologies relevant to both networking and systems engineering:
Networking:
Systems:
Certifications Desired:
Skills:
Work Expectation: The Senior Network/Systems Engineers will work as a team to balance work and life at home; however, every engineer must be flexible to work all shifts including some holidays and weekends.
Work Perks
Magna5 Values
What We Do
Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at
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