Job Description
We are currently seeking a Part time Front Desk Agent for our Ballantyne location in Charlotte, NC. Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required.
The responsibilities of the Front Desk Agent include but are not limited to:
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to guest.
- Sort, and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food and marketplace.
- Ability to accurately use various office software.
- Have a full working knowledge and expertise of each shift including night audit.
Relevant work experience will contribute to your appeal as a candidate. Demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. Candidates must be professional, energetic, and have a customer service background.
Requirements
Requirements - Works to resolve disagreements and is respectful of peers and guests.
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Standing for all periods of time
- Must be flexible with schedule and adjust to business needs.
- Must have a comprehensive knowledge of all hotel departments and functions.
StepStone Hospitality
Job Tags
Holiday work, Work experience placement, Flexible hours, Shift work, Night shift, Weekend work, Sunday,