Job Description

We are currently seeking a Part time Front Desk Agent for our Ballantyne location in Charlotte, NC.

Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required.

The responsibilities of the Front Desk Agent include but are not limited to:

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food and marketplace.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Relevant work experience will contribute to your appeal as a candidate. Demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. Candidates must be professional, energetic, and have a customer service background.

Requirements

Requirements

• Works to resolve disagreements and is respectful of peers and guests.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Standing for all periods of time
• Must be flexible with schedule and adjust to business needs.
• Must have a comprehensive knowledge of all hotel departments and functions.

StepStone Hospitality

Job Tags

Holiday work, Work experience placement, Flexible hours, Shift work, Night shift, Weekend work, Sunday,

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