Job Description

Retirement Services Pension Analyst

Legal & General is a leader in Pension Risk Transfer with over 35 years of experience globally, servicing over a million annuitants. Building on our global success, we established our Pension Risk Transfer platform in the US in 2015. The business has grown steadily and in 2024 we completed $2.2 billion in premium written, representing our largest year on record.

At Legal & General Retirement America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live. We are passionate about what we do and how we do it. This means working with pace and energy to reach our goals and challenging ourselves to achieve more. We strive to create a unique environment where balance between work and life is possible.

The Retirement Services Pension Analyst is responsible for supporting clients from Legal & General's U.S. Pension Risk Transfer (PRT) business. Analyst's handle incoming processing for assigned book of business while ensuring timely customer service is provided to our annuitants. The incumbent will work collaboratively with the Analyst team and other key stakeholders.

Role and Responsibilities

• Support Group Annuity Contract (GAC) specific standard methodologies and procedures aligned with benefit specifications and associated plan or client requirements.
• Complete all tasks timely and accurately to ensure service levels of the analyst team are upheld. Tasks include but are not limited to handling monthly payments, new payment set ups, death processing, and monthly reconciliation of files for GAC's.
• Conduct testing according to plan requirements by identifying, tracking, and reporting issues in a timely manner after GAC as been onboarded.
• Review system requirements, processes, and recommendations aligned with plan requirements and promptly provide comments and feedback to Intellipen.
• Execute on projects in their entirety and proactively collaborate with others, as needed, on any issues/roadblocks.
• Collaborate on any issues and assist in completing any testing of new system updates and collaborate with others, as needed, on any issues.
• Adhere to contracts in accordance with the plan sponsor requirements and execute annuitant certificate processing within plan guidelines.
• Actively participate in team trainings to ensure understanding and adherence to evolving processes and responsibilities.
• Support the continuous development and documenting of procedure manuals for any job-related processes.
• Ensure all errors and issues are reported timely through risk management process.
• Assist in training new employees on job functions by reviewing each core task and demonstrating how to accurately complete as needed.
• Complete all other tasks and projects assigned by supervisor/manager as needed.

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