Job Description

We are hiring a Regional Cemetery General Manager to join our team in the Savannah low country!

The regional GM will be responsible for leading day-to-day operations for a group of local cemeteries. This role holds the responsibility for Administration, Maintenance, and Sales Departments of the Savannah Family of Cemeteries which consists of 7 Savannah area cemeteries throughout the region. The GM will work closely with Funeral Home Leadership to promote a seamless hand-off between the Cemetery and Funeral Home of the Families served.

Reports to:  Director of Cemetery Operations

Responsibilities:

• Direct and coordinate day-to-day business operations including all aspects of sales, administration, and maintenance with a focus on grounds maintenance and interment procedures
• Manage all complaints and work with all departments to find adequate resolutions
• Develop, review, and update strategic planning initiatives to monitor costs and improve profitability
• Manage the team, including creating an org chart, recruiting, onboarding, training, discipline, and development
• Supervises the maintenance of organized and accurate cemetery records and accounts
• Maintain and oversee the repair of all facilities, equipment, and land
• Project manage the development of new cemetery inventory
• Develop professional relationships with clergy, funeral directors, monument dealers, lot holders, and vendors which enhance the image and reputation of the cemetery
• Report performance and KPIs to Executive team on a regular basis
• Cooperate with the sales team to develop and implement two-up system in partnership with funeral homes owned by Fidelity Memorial Group in the Savannah area
• Cooperate with the sales team to develop and implement Casket and Pre-Arranged Funeral sales programs at the cemeteries
• Arrange and implement special events at the cemetery
• Other duties may be assigned from time to time by Fidelity Memorial Group, which may include occasional travel to other locations

Eligibility Requirements:

• Valid completion of a background check
• 5+ years of experience of leadership in a similar role
• Proactive demonstration of team mentality and a positive and solution-driven attitude
• Clear and thoughtful communication with staff, Sales Manager, and senior management
• Excellent customer service skills and corresponding feedback
• Demonstrated organizational capabilities and attention to detail

Work Environment:  Business Professional Attire is required

Compensation and Benefits:

Opportunity to participate in the company health, dental, and vision insurance plans after waiting period.

Opportunity to enroll in Flexible Spending Account (FSA) and to participate in the company’s Employee Assistance Program (EAP).

401 (k) with Employer Match (subject to vesting schedule)

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