Job Description

Ready, set, go. Put your career in motion with a great, new opportunity.

Join the Kelly® Professional & Industrial team as a Virtual/Remote Benefits Customer Service Representative at a premier client near Buffalo, NY. We’re here every step of the way to help you and your career be the best it can be.

Title: Virtual/Remote Benefits Customer Service Representative

Location: Buffalo, NY.

Pay Rate: $16.50 per hour for English Speaking; $17.25 per hour if fluent in Spanish

Schedule: Weekdays only, no weekends (must be open to work between the hours of 8am - 7pm)

The Role:

As a Seasonal Benefit Customer Service Representative, you'll assist clients with enrollment and updates to their health care or pension plans, working remotely to provide excellent service via phone, chat, and message center.

During peak season, expect a 40-hour workweek with potential overtime. Off-peak and initial training hours may vary between 32 to 40 hours per week based on client needs. High performers may receive full-time opportunities.

What’s a typical day as a Benefits Customer Service Representative You’ll be:

• Build rapport quickly and respond to plan participants with compassion via phone, email, and instant messaging.

• Customize your service approach to accommodate various communication styles and maintain professionalism during challenging interactions.

• Handle confidential information with utmost sensitivity and adhere to HIPAA and Data Privacy laws.

• Maintain accurate call and case notes in a professional manner.

This job might be an outstanding fit if you:

• High School Diploma or GED required.

• Previous experience in customer service.

• Strong attention to detail, ability to multitask, and organize work effectively.

• Proficiency in Microsoft Office and ability to manage multiple computer windows simultaneously.

• Typing speed of at least 30 words per minute.

• Comfortable working in a virtual environment within a 1-hour radius of Buffalo, NY.

Preferred Qualifications

• Associate or Bachelor’s degree is a plus.

• Familiarity with health, welfare, and/or defined benefit pension plans.

• Previous experience in a call center environment.

• Proficiency in Spanish (read, write, speak).

Perks:

• Virtual/Remote position.

• Competitive hourly pay.

• Access to Kelly perks.

Apply Now: Bring your enthusiasm and explore what’s next for your career.

#P3

#CB

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Job Tags

Hourly pay, Holiday work, Full time, Temporary work, Seasonal work, Local area, Remote job, Weekday work,

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