Remote Call Center Agent Job at ACD Connect, LLC, Farmington, UT

bE43RWVGbXB2cy9FY0VhVEJTQXc0Nk9rMXc9PQ==
  • ACD Connect, LLC
  • Farmington, UT

Job Description

Job Description

Job Description

Salary: 10.00

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate.

The Call Center agents position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general information. You will be a member of the primary contact will be responsible for assisting callers in completing donations online and over the phone.

*This is a work from home position*

>>>>> Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AL, AR, ID, WY, WA, AK, HI, PR

All applicants applying from these states or internationally unfortunately cannot be considered.

Job Duties

Answer incoming calls and respond to customers emails

Maintain a friendly and professional tone on all calls and interactions with customers

Management and resolve customer complaints

Input customer donations in the computer system

Identify and escalate issues to supervisors

Provide client service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints/issues using applicable software

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Skills and Requirements:

  • Bilingual Strongly Preferred
  • Excellent interpersonal skills and the ability to organize simultaneous tasks
  • Must be able to type a minimum of 30 WPM
  • Proven ability to work as a member of a team
  • Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
  • Windows 10 or newer
  • 16GB of RAM on your PC
  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
  • Private work at home environment free from interruption and distraction
  • USB Headset

Compensation starts at $10.00/hour

Benefits offered are: Personal Accident Insurance, Retirement plan with employer matching and after 6 months of continued employment Cell phone and Internet Stipends paid monthly.

remote work

Job Tags

Full time, Part time,

Similar Jobs

AllJobs

Remote Work From Home Jobs / Data Entry Clerk - Typing Job at AllJobs

About the job Remote Work From Home Jobs / Data Entry Clerk - Typing Job Title: Remote Work From Home Jobs / Data Entry Clerk - Typing...  ...: Excellent weekly pay Safe workplace Multiple shifts are available from morning to night and no experience is required... 

Allied Universal

Security Officer - Children's Hospital Job at Allied Universal

 ...Security Officer - Children's Hospital Greenville, South Carolina Save Job Responsibilities Career Path Rewards Security Officer - Children's Hospital Position Type Part Time Shift Type Evening,Overnight Req ID 2024-1265459 Work Days Available Monday - Friday,Saturday... 

Terrestris Global Solutions

Maritime Live Role Player (Navy or Coast Guard Rescue Swimmer) Job at Terrestris Global Solutions

 ...What qualifications do you look for? You might be the Warfighter we're looking for if you have: Worked as a rescue swimmer for US Navy or Coast Guard. Prior medical experience. Have the ability to lift and carry 100 lbs for 200 meters, non-stop. Have the... 

4M Building Solutions LLC

General Cleaner Job at 4M Building Solutions LLC

 ...General Cleaner: Youll be a frontline ESSENTIAL WORKER, trained and ready to tackle a variety of responsibilities including: Get trained in 4Ms state-of-the-art cleaning and disinfecting practices using green-sealed certified supplies and equipment. (No prior experience... 

Skills for Chicagoland's Future

Associate Hair Stylist-Ulta Beauty (Apply in minutes) Job at Skills for Chicagoland's Future

 ...), and be either unemployed or underemployed, defined asworking fewer than 32 hours per week or outside their field._### **Ulta Beauty**Our partners at Ulta Beauty believe in embracing the unique beauty of eachperson, not focusing on traditional beauty standards....