Job Description

Job Description

Job Description

Must Haves

• 3+ years experience in customer support role
• 1+ years experience with Payer Enrollment, and/or Credentialing
• Proficient in using GSuites tools including GSheets, GDocs, and GMail
• Able to communicate well with a wide variety of internal and external contacts at all levels of the organization
• Must be able to work collaboratively in a team-oriented environment and be able to foster good working relationships with others both within and outside the organization

Plusses:

• Extensive experience with website chat, and email support
• Payer Enrollment experience

Role Overview

We are seeking a highly skilled and experienced Customer Support Specialist to join our growing Customer Support team. As a Customer Support Specialist, you will be responsible for providing world-class customer support by resolving complex customer issues while collaborating internally to ensure our customers have the best experience possible.

Responsibilities:

• Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction.
• Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions.
• Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers.
• Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience.

At Insight Global, we’re more than just a staffing agency — we’re a people-first solutions firm that believes in the power of connection. With a nationwide presence and a reputation built on trust, integrity, and results, we specialize in placing top-tier talent across healthcare, IT, education, engineering, and professional services.

Company Description

At Insight Global, we’re more than just a staffing agency — we’re a people-first solutions firm that believes in the power of connection. With a nationwide presence and a reputation built on trust, integrity, and results, we specialize in placing top-tier talent across healthcare, IT, education, engineering, and professional services.

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