Remote Customer Support Specialist Job at Insight Global Healthcare, Venice, FL

azlyS2YxaXV1czNPY1VlV0NpQXo3YWVnMHc9PQ==
  • Insight Global Healthcare
  • Venice, FL

Job Description

Job Description

Job Description

Must Haves

  • 3+ years experience in customer support role
  • 1+ years experience with Payer Enrollment, and/or Credentialing
  • Proficient in using GSuites tools including GSheets, GDocs, and GMail
  • Able to communicate well with a wide variety of internal and external contacts at all levels of the organization
  • Must be able to work collaboratively in a team-oriented environment and be able to foster good working relationships with others both within and outside the organization

 

Plusses:

  • Extensive experience with website chat, and email support
  • Payer Enrollment experience

Role Overview

We are seeking a highly skilled and experienced Customer Support Specialist to join our growing Customer Support team. As a Customer Support Specialist, you will be responsible for providing world-class customer support by resolving complex customer issues while collaborating internally to ensure our customers have the best experience possible.

Responsibilities:

  • Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction.
  • Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions.
  • Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers.
  • Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience.
Company Description

At Insight Global, we’re more than just a staffing agency — we’re a people-first solutions firm that believes in the power of connection. With a nationwide presence and a reputation built on trust, integrity, and results, we specialize in placing top-tier talent across healthcare, IT, education, engineering, and professional services.

Company Description

At Insight Global, we’re more than just a staffing agency — we’re a people-first solutions firm that believes in the power of connection. With a nationwide presence and a reputation built on trust, integrity, and results, we specialize in placing top-tier talent across healthcare, IT, education, engineering, and professional services.

Job Tags

Remote job,

Similar Jobs

NTC Language Services

Interpreter -Portuguese (OU BOCES) Job at NTC Language Services

 ...around your schedule?Language Service Agency is seeking dependable and experienced on-call interpreters fluent in English and Portuguese . In this role, you will provide critical language support during peak times, special projects, or to cover absences. The position... 

Mercy

Clinical Research Nurse - Mercy Springfield Job at Mercy

 ...skills and adapt to changes in workload.Other: Ability to perform basic patient assessments, e.g. vital signs, spirometry, ECGs, phlebotomy, blood glucose monitoring, or willingness to learn. Excellent communication skills, particularly in face-to-face encounters with... 

Utility Service Inc

Help Desk Associate Job at Utility Service Inc

 ...Join to apply for the Help Desk Associate role at Utility, Inc. Join to apply for the...  ...Help Desk Associate will provide first-level technical support to end users. The ideal...  ...Seniority level ~ Seniority level Entry level Employment type ~ Employment... 

Dexian

Entry Level Anti-Money Laundering Analyst (San Antonio) Job at Dexian

 ...Client: Financial Services - Corporate Investment Bank Position: AML Compliance Analyst Address: San Antonio, TX 78251 (Onsite) Hours: Mon-Fri 9am-5pm JOB DESCRIPTION Interpretation of AML Risk standards, guidelines, policies and procedures. Make risk... 

WEDGEWOOD WEDDINGS

Wedding Coordinator & Banquet Operations Job at WEDGEWOOD WEDDINGS

 ...Job Description Excited about launching your career in the wedding industry but not sure where to start? Our CCSA position is just...  ...joyful experiences to join our expert team as a CCSA (Captain, Coordinator, Sales Admin). This role is an incredible way to learn the ropes...