Remote Customer Support Specialist Job at Insight Global Healthcare, Venice, FL

azlyS2YxaXV1czNPY1VlV0NpQXo3YWVnMHc9PQ==
  • Insight Global Healthcare
  • Venice, FL

Job Description

Job Description

Job Description

Must Haves

  • 3+ years experience in customer support role
  • 1+ years experience with Payer Enrollment, and/or Credentialing
  • Proficient in using GSuites tools including GSheets, GDocs, and GMail
  • Able to communicate well with a wide variety of internal and external contacts at all levels of the organization
  • Must be able to work collaboratively in a team-oriented environment and be able to foster good working relationships with others both within and outside the organization

 

Plusses:

  • Extensive experience with website chat, and email support
  • Payer Enrollment experience

Role Overview

We are seeking a highly skilled and experienced Customer Support Specialist to join our growing Customer Support team. As a Customer Support Specialist, you will be responsible for providing world-class customer support by resolving complex customer issues while collaborating internally to ensure our customers have the best experience possible.

Responsibilities:

  • Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction.
  • Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions.
  • Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers.
  • Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience.
Company Description

At Insight Global, we’re more than just a staffing agency — we’re a people-first solutions firm that believes in the power of connection. With a nationwide presence and a reputation built on trust, integrity, and results, we specialize in placing top-tier talent across healthcare, IT, education, engineering, and professional services.

Company Description

At Insight Global, we’re more than just a staffing agency — we’re a people-first solutions firm that believes in the power of connection. With a nationwide presence and a reputation built on trust, integrity, and results, we specialize in placing top-tier talent across healthcare, IT, education, engineering, and professional services.

Job Tags

Remote job,

Similar Jobs

Invited Clubs

Beverage Cart Attendant Job at Invited Clubs

Be The First To Apply Focus on the core content of the job post, without any extra metadata, navigation links, or irrelevant information. The goal is to present a clean, beautiful, and high-signal-to-noise ratio job description for easy readability.

MedStar Health

Certified Sterile Processing Tech Job at MedStar Health

 ...of Position MedStar Health is looking for a Certified Sterile Processing Technician to join our team at MedStar Franklin Square Medical...  ...) certification. 2 years sterile processing technician experience preferred. This position has a hiring range of $18.33 - $... 

Wilshire Law Firm

Senior Attorney - Wage & Hour Class Action (Irvine) Job at Wilshire Law Firm

Senior Attorney - Wage & Hour Class Action Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest...

G&W Electric

Assembler I Job at G&W Electric

 ...reliability with top-of-the-line products including switchgear, reclosers, and sensors. We are currently seeking a detail-oriented Assembler I to help us continue our tradition of excellence in manufacturing quality electrical solutions. The ideal candidate will have... 

ZoomEssence, Inc

Food Scientist Job at ZoomEssence, Inc

 ...quality flavors. We are expanding our Product Development Team in Hebron KY and seeking a hands-on, creative, and meticulous PD Food Scientist to support the development of food-based flavors and finished product concepts. The PD Food Scientist will be responsible...