REMOTE - Telephone Service Representative Job at Always Answer, Inc, Duncanville, TX

a3RySmUxK3Z1czNFY1V1UURTRTk0cUdpMFE9PQ==
  • Always Answer, Inc
  • Duncanville, TX

Job Description

Job Description
Job Title: Telephone Service Representative

Location: Remote

We are seeking a dedicated and detail-oriented Telephone Service Representative to join our remote team. In this role, you will be the first point of contact for our clients, providing timely and professional customer support. Your primary responsibility will be to answer incoming calls, respond to customer inquiries, resolve issues, and provide information on behalf of our clients.

As a remote team member, you must be comfortable working independently, demonstrating reliability and excellent communication skills. You will need to adapt quickly to varying client needs and call volumes while adhering to company policies and procedures. We strive to deliver an exceptional level of service, and you will play a crucial role in helping us meet those standards by delivering outstanding support to our clients.

This is not a telemarketing or sales position-your focus will be on service, not selling.

Responsibilities:

  • Handle customer inquiries via phone in a courteous and professional manner.
  • Provide accurate information to clients, maintaining a customer-service-driven approach.
  • Ensure proper documentation and data entry after each interaction.
  • Maintain exceptional attendance and punctuality.
  • Uphold professional phone etiquette and a positive attitude.
  • Adhere to company policies, including maintaining a drug-free work environment.

Requirements
  • Strong attention to detail and commitment to customer satisfaction.
  • Minimum typing speed of 25 words per minute.
  • Ability to communicate effectively and professionally with clients.
  • Good data entry skills.
  • Drug-free and able to maintain a positive, professional attitude.
Technical Requirements for Work from Home:



Windows Machines:

  • Windows 10 Pro or Windows 11 Pro.
  • 16GB of RAM.
  • Quad-core processor with a CPU speed of at least 2.5 GHz.


Mac Machines:

  • Supported versions of macOS with all updates.
  • Minimum of 16GB of RAM with an M series chip.


All Computer Set-Ups Must Have:

  • Dual monitors (19" each) with widescreen recommended for better software experience.
  • Dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbps upload.
  • Ethernet connection required (Wi-Fi and satellite are not acceptable).
  • No data caps on internet usage.
  • A webcam for meetings, training, and quality monitoring.
  • A noise-canceling headset to maintain clear communication with customers.
  • Must have antivirus protection (Windows Defender is not allowed).

Benefits
  • 401(k) program.
  • Flexible schedule.
  • Referral program.
Always Answer, Inc

Job Tags

Remote job, Flexible hours,

Similar Jobs

Domino's Franchise

Customer Service Rep - 11805 Bee Cave Rd, Job at Domino's Franchise

Job Description CSR Additional Information All your information will be kept confidential according to EEO guidelines.

Option Care Enterprises, Inc.

Nutrition Care Coordinator **REMOTE WEST COAST** Job at Option Care Enterprises, Inc.

 ...individual who supports enteral nutrition patients by coordinating the provision of formula and supplies in an accurate...  ...enteral staff to maximize the effectiveness of the Care Coordinator, Nutrition, Coordinator, Remote, Healthcare, Patient Option Care Enterprises, Inc.

Quality Management Group

Regional Property Manager Job at Quality Management Group

 ...temporarily oversee some Northern California properties. Strong tax credit/LIHTC and HUD...  ...Remote work is not available. Quality Management Group manages communities and living...  ...Adaptability, and Sustainability. The Regional Manager is responsible for developing,... 

Idaho State Job Bank

NetSuite Education Consultant Job at Idaho State Job Bank

NetSuite Education Consultant at Oracle in Boise, Idaho, United States Job Description Job Description Summary: NetSuite Education Services provides comprehensive instructional programs to ensure our customers, partners and employees have the knowledge to achieve the highest... 

Avelo Airlines, Inc.

Flight Attendant Job at Avelo Airlines, Inc.

Job Type Full-time Description Come join our growing team! We are seeking energetic, highly motivated Flight Attendants who wish to join a committed group of safety and service professionals at Avelo Airlines. We are a new, high value/low fare airline that...