Job Description
Tesla is seeking a Roadside Support Specialist to join our team and work with one of the most innovative vehicle brands globally. We are in search of dynamic individuals who thrive in client-facing roles, demonstrating the ability to navigate urgent situations with precision and efficiency.
As apart of the Roadside Team, your role is crucial in delivering an exceptional experience by building strong relationships with roadside assistance professionals and collaborating with internal departments. Ideal candidates will bring experience in emergency dispatching, roadside support, or other high-level customer service roles. The ability to excel in a high-energy team environment and manage multiple events simultaneously is essential. The ideal candidate is dedicated to delivering outstanding service and exceeding customer expectations while maintaining professionalism and attentiveness.
This location operates 24/7 and requires open availability and the ability to work weekends.
Training starts February 10, 2025
Responsibilities
Deliver exceptional verbal and written customer support
Efficiently coordinate towing services, both in urgent and non-urgent situations
Assess customer needs and proactively resolve roadside
Determine the optimal course of action for various roadside events
Effectively communicate owners' concerns to the towing provider network, service center staff, and other relevant parties for issue resolution
Accurately record issues and data into CRM/Vehicle Support Systems
Requirements
Minimum 2 years of relevant work experience with evidence of exceptional ability
Excellent customer service skills and ability to effectively prioritize workload while consistently meeting deadlines
Ability to follow verbal and written instructions with attention to detail
Flexible schedule; this team runs 24/7/365 to accommodate our customers' needs
Roadside dispatching or emergency call response experience is preferred
Proficient with MS Windows, Office, Outlook, and ability to effectively navigate web browsers and multiple internal systems
Understanding of basic automotive techniques related to towing and service of vehicle systems
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Tesla
Job Tags
Holiday work, Full time, Temporary work, Work experience placement, Immediate start, Flexible hours, Weekend work,