Job Description

Senior Pensions Technician

This role requires enhanced security clearance, one of the main factors is a minimum 5 years UK residency. We are looking for 5 Senior Pensions Technicians to support the operations team on complex case work. As well as technical DB pension calculations experience you will have a passion for identifying, designing and implementing process improvements with a focus on operational readiness ensuring we have a positive training and coaching environment so we are continually improving the customer experience.

Responsibilities include:

• Support the team on complex casework, high value cases and complaints.
• Process all events in accordance with agreed working practices in order to meet deadlines and costing of non-standard projects.
• Lead on projects linking in with all key stakeholders within the department or business areas.
• Actively represent the team in department and company activities and projects.
• Test and sign off processes and calculations, ensuring work is completed in line with service level agreements and scheme rules.
• Understand the importance of continuous improvement and be able to collate and interpret data to seek opportunities to improve the customer experience, challenging current processes.
• Design and implement process improvements.
• Provide input into development / training action planning.
• Adapt to varying demands and complex workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality.
• Participate in and promote good team communication and share knowledge and expertise with other team members.

What are we looking for?

• Strong technical pensions knowledge in DB pension schemes.
• Experience of manual / complex pensions calculations.
• Ability to use Microsoft Office Applications including excel and be comfortable with vlookups and macros.
• Ability to identify the need for change and process improvements and contributing to driving that change forward across teams.
• Strong team work ethic, with experience coaching and mentoring others.
• Strong communication skills.
• Strong analytical and data-analysis skills.

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS's strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2025 and beyond.

What's in it for you?

• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeksand plenty more.
• Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

We are an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We are committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.

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