Service Department Manager of 100-Year-Old Award-Winning Bike Shop Job at Northtowne Cycling + Fitness, Cedar Rapids, IA

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  • Northtowne Cycling + Fitness
  • Cedar Rapids, IA

Job Description


Summary

Hey Leaders - We're looking for one of the best! This is your chance to be the Service Department Manager at a market-leading store, located in one of the most vibrant, affordable, and bike-friendly cities in America. Northtowne Cycling + Fitness is an independent, well-established, high-paying, stable store with major lines and thousands of loyal, trusting customers. All of this equals serious fun and success - your dream job!

Northtowne is an award-winning store and has been Iowa's e-bike leader for a decade, so you get to play with the coolest tech in the hottest growth category. You'll interact with a full range of cycling clientele, from novice to elite-level cyclists. If you have a success-driven mindset and are detail-oriented with a heart for teaching and service, then this is the job for you.

Duties

  • Lead and support the continued development of a highly effective and rewarded Service Team through training, experience and performance.
  • Player/coach: The Service Manager is involved daily in bicycle service and assembly in addition to team coaching, management and development.
  • Drive great customer care, quality, and productivity through service systems.
  • Provide relationship-building customer service and education to all levels of riders.
  • Be part of, and contribute to, the performance of an experienced leadership team and demonstrate commitment to our Vision, Mission and Values.

Requirements

  • 3+ Years working experience required in bicycle service department leadership or as a lead bicycle technician with leadership development skills.
  • Demonstrate knowledge, enthusiasm and energy for our industry, team and clients.
  • Thrive in a dynamic, fast-paced environment supporting the sale and service of 1000's of bicycles annually.
  • Ability to make decisions that develop, direct and align the team and our business.
  • Utilize positive energy and a business-growth mindset.
  • Ability to recognize talent and develop a high-functioning team
  • Learning and applying leadership principles.
  • Long-term, strategic career outlook.

Benefits

  • Above industry average salary and benefits in a thriving, affordable, bikeable, family-friendly community.
  • Signing bonus package and/or relocation allowance based on experience and references.
  • Seasonal and annual bonuses based on personal and department performance.
  • Your input counts! You will have the opportunity to make a difference in how we serve our team and customers.
  • Urban Singletrack, Nature Trails, Bike Lanes, Endless Gravel, Low-Traffic Rural roads & Mt. Trashmore
  • Located a short drive from Minneapolis, Madison, Chicago, Des Moines, Omaha and St. Louis.
  • Medical insurance allowance benefit, paid time off, paid holidays, simple IRA & commuter tax credit
  • Off-season rewards based on peak season personal and department performance.
  • Rewarding, family-oriented work environment with generations of clients and a renowned cycling culture
  • Did we mention your own personal demo bike?

About Us

Northtowne Cycling & Fitness is an award-winning store located in a place with small-town charm and big city convenience. Cedar Rapids, Iowa has extensive cycling infrastructure, affordable housing, great schools, 3 colleges and a cool, big-city vibe. Located just a few hours from many mid-west destination cities, it's the perfect place to settle into a fantastic career in the industry you love.

Job Tags

Holiday work, Full time, Work experience placement, Seasonal work, Relocation package, Relocation bonus,

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