Job Description

The Retail Shift Manager is responsible for making a positive customer experience for customers of all ages that walk into a Legacy Toys store. The experience should be fun and repeatable, a customer coming into Legacy Toys should be able to expect an experience that can be repeated over and over again ensuring stability in the customers visit. Customers expect to have a similar experience each time they come into one of our stores.

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help to identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

You will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

General Responsibilities:

• Greeting and directing customers
• Provide accurate information (e.g. product features, pricing, special orders, etc...)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Coordinate with the Sales team to provide excellent customer service (especially during peak times)
• Inform customers about discounts, special offers and our rewards program
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Engage in positive conversation with customers of all ages
• Help educate customers on our products, including demonstrations when possible
• Complete Customer Checkouts
• General cleaning in store and backroom
• Present for team meetings
• Make someone’s day a little brighter

Requirements:

• Experience as a Retail Sales Representative, Sales Associate or similar role
• Understanding the retail sales process
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts
• Completes task with enthusiasm, and positivity (both are contagious)

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