Job Description

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HappyRobot is a voice AI tool that automates phone operations used in the logistics and fleet management sectors. They are seeking a Site Reliability Engineer to lead the scaling of operational resilience, ensuring system stability and observability while improving developer focus and system uptime.

Responsibilities

• Own the stability, observability, and debugging workflows that keep our systems running smoothly.
• Be the go-to person for untangling complex failures in real time.
• Design tools that turn chaos into clarity.
• Help shift from reactive to proactive operations.
• Reduce incident load, build internal tooling, and directly improve developer focus and system uptime.

Qualification

Required

• 1+ years of hands-on experience debugging production systems (logs, traces, incidents, etc.)
• Strong problem-solving skills and ability to dive into unfamiliar backend codebases
• Comfort with Python and Go for reading code and writing small tools/utilities
• Familiarity with observability and monitoring tools (e.g., Datadog, Prometheus, Sentry)
• Clear, calm communication under pressure — especially during live incidents

Preferred

• Experience working with distributed systems or services at scale
• Built or maintained internal tooling for on-call teams or reliability workflows
• Familiarity with deployment pipelines, CI/CD, or infra-as-code
• Experience improving system observability (e.g., custom metrics, traces, log pipelines)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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