Job Description

Job Description

Job Description

OnPoint Medical Group is searching for an outstanding Surgery Scheduler to join our team at South Denver OBGYN in Littleton! Come join a great group of medical professionals as our network continues to grow!

OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers who are committed to expanding access to quality healthcare in the most effective and affordable manner possible.

Our "Circle of Care" has one primary goal – to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods. With doctors, nurses, specialists, labs and medical records all interlinked and coordinated, patient care has never been in better hands.

SUMMARY

Responsible for delivering high quality, coordinated customer service to patients in the surgery scheduling department. Responsible for being the financial resource for patients to better help them understand their financial responsibilities for the services being rendered. Coordinates surgical, referral, and imaging care between multiple healthcare partners. (ie patient insurance payers, surgery centers, preadmission testing, professional surgical assistants etc.) Manages patient accounts to efficiently collect all monies due the practice, such as copays, deductibles, coinsurances, and other self-pay monies. Will utilize all tools at their discretion to facilitate the collecting of money, such as prepayment plans, payment plans, and other means of paying. Will also be responsible for being a member of the front office staff and backing up other staff members with front office duties, such as answering phones, checking patients in and out, and other administrative duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are illustrative of the essential duties of the job and do not include other non-essential or peripheral duties that may be required. We retain the right to modify or change the essential and additional functions of the job at any time.

1. Responsible for greeting and communicating with patients in person and on the phone in a clear, and professional manner.

2. Responsible for maintaining accurate patient account information, including but not limited to, demographic, insurance, and pharmacy information.

3. Surgical Scheduling: Schedule all surgeries on the provider schedule and hospital schedule

• Confirm surgery appointments with patients
• Responsible for verifying insurance coverage, and when needed, obtain prior authorization.
• Developing Surgical plans for patients
• Responsible for the billing of insurance claims for all surgeries and collecting from both patients and insurance companies.

4. Utilize Role Specific Checklists to complete all tasks related to preparing, delivering, billing, and collecting, for services rendered. These include but are not limited to the following

• Scheduling patient appointments.
• Verifying insurance eligibility, either electronically or via the phone
• Collecting balances and time of service monies

5. Maintain and follow strict privacy, confidentiality, and safety protocols. Comply with all government regulations around the following:

• HIPAA
• OSHA
• PCI DSS

6. Other Administrative Duties

• Maintain a clean and organized work environment
• Reviewing and appealing unpaid and denied claims

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education/Experience

● High School Diploma or High School Equivalency

● Strong computer skills required

Preferred Education/Experience

● Some college – medical, business, accounting focus

● Current CPR card

● 1-2 years of experience in a business office or clinical environment

● EMR experience preferred-Athenahealth practice management system

• Certified biller, coder, and/or 5 years experience billing, coding, or high level of insurance knowledge (For Surgical Scheduler and Lead)

CUSTOMER SERVICE EXCELLENCE

● Provide customer service in accordance to clinic mission

● Demonstrate ability to be courteous and respectful when interacting with patients and family members

● Maintain patient confidentiality in accordance to policy and procedure and HIPAA requirements

● Enact proper chain of command for patient complaints

LANGUAGE SKILLS

● Ability to effectively present information and respond to questions from groups of managers, patients, and the general public

MATHEMATICAL SKILLS

● Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

REASONING ABILITY

● Ability to define problems, collect data, establish facts, and draw valid conclusions

APTITUDES AND TEMPERAMENTS REQUIRED

● Must have a high level of energy with the ability to adjust to any justifiable pace.

● Make decisions based more on fact than feeling

● Exhibit behavior which emphasizes compassion, quality, loyalty and conscientiousness

● Ability to establish and maintain effective working relationships with patients, their families and staff members

SUPERVISORY RESPONSIBILITIES

No supervisory duties.

JOB ELEMENTS/WORKING CONDITIONS

● While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

● Occasionally required to walk; sit; and stoop, kneel, crouch, or crawl.

● Frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds.

● Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

BENEFITS OFFERED

• Health insurance plan options for you and your dependents
• Dental, and Vision, for you and your qualified dependents
• Company Paid life insurance
• Voluntary options for short-term disability, and long-term disability coverage
• AFLAC Plans
• FSA options
• Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately
• Paid Time-Off earned

Salary: $22 - $26 / hour

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

OnPoint Medical Group is an EEO Employer.

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