VTC Technician GDIT is looking for a VTC Technician who holds DOE Q or TS for a full-time position, located in Los Alamos. GDIT will provide NNSA (National Nuclear Security Administration) customers worldwide with Video Conferencing support consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. GDIT will be the first point of contact for IT problem resolutions to help to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support.
Position description This position will be responsible for installing, fixing, and troubleshooting a wide variety of video display equipment to include cameras, microphones, audio and video display components. Provide standard operating procedures describing how to access and use video display systems. Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures. Works with other team members to promote a high morale environment that is fun and fast-paced. The right candidate works well within a team. Collaboration, constructive criticism, and peer review are key components of the group dynamic.
Education: Associate's Degree (Substitutions will be based on additional years of experience) Required Experience: 8+ years of related experience Required Technical Skills: Video Teleconferencing Services, End User Support, Troubleshooting/Problem Solving Security Clearance Level: DOE Q or TS Required Skills and Abilities: Written and Oral Communication, Leadership, Strategic Planning, Organization, Problem Solving Location: Los Alamos, NM US Citizenship Required
GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays
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