Job Description

Service Department Scheduler / Coordinator – Farris Motor Company

Location: Jefferson City
Department: Service Department
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. (No weekends, no required overtime)
Compensation: Weekly paycheck, benefits, and paid training

About the Role

The Service Department Scheduler / Coordinator plays a key role in growing our service business by managing inbound calls, making outbound follow-up calls, and setting clear, specific appointments for our service departments across multiple locations.

This position is ideal for someone who enjoys helping people, communicating clearly, and staying organized in a fast-paced environment.

What You Will Do

• Handle a high volume of inbound calls to schedule service appointments for multiple locations

• Ask strategic questions to determine which service department can best serve each guest

• Make outbound calls to:

  • New prospective customers

  • Existing customers for service reminders and follow-ups

• Professionally overcome objections and guide guests toward scheduling a visit

• Recommend appropriate services based on the guest’s needs and vehicle condition

• Confirm scheduled appointments to improve show rates

• Compose professional emails to current and potential customers

• Verify and update customer contact information on every call

• Use multiple computer systems and screens simultaneously to document and manage appointments

Why Choose Farris

Farris Motor Company is one of the ten oldest Chrysler Dodge Jeep Ram dealerships in the country. We have been owned by the same family for over 90 years and have been voted the number one service facility in the area every year since 2014.

As a family-owned dealership, we focus on people, not corporate bureaucracy. Your manager is committed to helping you succeed and maximize your earning potential, and our leadership is directly involved in supporting your growth and removing obstacles to your success.

Benefits

• Weekly paycheck

• Monday–Friday schedule, 8:00 a.m.–5:00 p.m.

• No weekends and no required overtime

• Paid training

• Paid holidays and vacation

• Healthcare benefits

• Matching 401(k)

• Family-oriented work environment where we genuinely care about our team

What We Are Looking For

• Previous customer service experience preferred

• Automotive knowledge is helpful but not required

• High level of professionalism in all interactions

• Strong organizational and problem-solving skills

• Excellent interpersonal, written, and verbal communication skills

• Strong computer and internet proficiency

• Enthusiastic, self-motivated, and willing to learn

• Reliable, with a strong work ethic and a drive to achieve results

• Automotive industry experience is a plus, but not required

Apply Today

This position is available now and needs to be filled immediately.
If you are looking for a stable, Monday–Friday position in a professional, supportive environment where your efforts directly impact customer satisfaction and business growth, we invite you to apply and join the Farris Motor Company team.

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