Job Description
Title: Benefits Coordinator
Length: The position is temporary, expected to last until January 2025, with regular working hours of Monday to Friday, 8:30 AM to 5:00 PM. Location: Issaquah, WA (Fully Onsite) LHH is actively hiring a Benefits Coordinator to assist our client and serve as a key role in the Employee Benefits Department, helping payroll clerks, administrative staff, employees, and their families by answering questions related to benefit programs, enrollment, and eligibility. They support operations by ensuring that benefit plans (including medical, dental, pharmacy, vision, life insurance, and 401(k)) are administered in line with our clients’ policies. This support is offered through phone calls, emails, and in-person interactions.Answer and document phone inquiries related to benefit programs, enrollment, and eligibility.
Always provide exceptional member service.
Professionally handle and resolve phone calls and emails, redirecting to external benefit resources when necessary.
Respond to written correspondence, primarily via email, about benefit issues.
Rotate through tasks such as processing employee health questionnaires and managing returned mail.
Sort, distribute, and respond to mail directed to the Benefits Department.
Assist Home Office employees with benefit-related questions when they visit the Human Resources Department.
Prepare and send printed materials as required.
Take on various team tasks and projects as assigned.
Maintain consistent attendance at the assigned work location.
Operate necessary equipment such as computers, multi-line phones, headsets, fax machines, printers, and more.
Qualifications:
Strong ability to handle confidential and sensitive information with discretion.
Excellent listening skills and the ability to convey information clearly in both written and verbal communication.
Demonstrated ability to produce clear and grammatically correct written communications.
Capable of working efficiently in a fast-paced environment, resolving issues quickly and accurately.
History of providing high-quality member service over the phone and in person.
Strong attention to detail, ensuring accuracy and quality in daily tasks.
Experience in Warehouse Payroll or Benefits.
Familiarity with SAP HR/Payroll.
HRIS system experience.
Knowledge of employee benefit plans.
Proficiency in Google applications (Drive, Sheets, Docs, Calendar).
Experience in a support or administrative role.
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