Customer Success Specialist (Entry Level) Job at Pereless Systems, Red Bank, NJ

a3RqTGYxaWtzczdJZGtxU0NpWTI1cUtoMXc9PQ==
  • Pereless Systems
  • Red Bank, NJ

Job Description

Job Description

Job Description

The Customer Success Specialist (CSS) is responsible for developing best-in-class relationships with new customers and existing customers. The CSS effectively transitions new customers through their system startup / implementation phase to account management and relationship building with clients. The CSS proactively engages customers to ensure a seamless adoption of the Pereless Talent Platform and mitigate any issues arising from implementation and daily usage with top notch professionalism. The CSS needs to work with internal development to ensure awesome customer experience. The CSS reports to the Sr. Management Engagement.

- Ensures that business is conducted with integrity and professionalism at all times that align with Pereless' top-notch customer services core value and mottos.
- Develops as a trusted advisor to new customers through the development of exceptional relationships building with new or existing internal stakeholders within a customer base
- Schedules training sessions to new customers or new users to ensure the effective implementation of Pereless products.
- Follows and Enhance current processes and procedures to ensure consistency with up most professionalism.
- Monitors new client progress through the adoption, engagement and drip campaign
- Proactively engages with new clients/users to determine ongoing satisfaction.
- Serves as a primary point of escalation for issues identified by the customers or through system implementation.
- Tracks technical escalation issues to development and support team to ensure timely, accurate and positive resolutions.
- Maintains accurate and current records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken through the CRM tools.

  • Must be a team player and willing to work with clients and internally to solve issues.
  • 1-3 years of B2B client success or account management experience with SasS or HR area.
  • Proven track record of client success and consistently exceeding KPIs, revenue targets, and company goals
  • Excellent communication, interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs to the development team.
  • Have a competitive edge and thrive in a fast-paced team environment.
  • Ability to problem solve, adapt, and grow quickly to ensure client's success.

Job Tags

Similar Jobs

Solidigm

Firmware Engineer (Entry Level) Job at Solidigm

 ...Job Description We are seeking an experienced Firmware Engineer to join our talented SSD firmware team. In this role you will be...  ...methodology. Qualifications ~ Bachelors or Masters in Computer Engineering, Computer Science, or Electrical Engineering. ~1... 

Clean Harbors

Class A CDL Equipment Operator - HAZMAT Truck Driver Job at Clean Harbors

 ...Harbors in Kaukauna, WI is seeking a Class A CDL Equipment Operator / HAZMAT Truck Driver to operate a variety of heavy and light duty trucks/work...  ...n Valid Class A CDL\n Ability to obtain Hazmat and Tanker endorsement within 90 days of employment \n Ability to... 

Whova

Associate Product Marketing Manager (San Diego Only) Job at Whova

 ...change lives with our product. &##128200; Work on exciting and impactful projects &##12...  ...in-depth market research to identify target trade shows and evaluate their relevance and...  ...58; Two company-provided lunches each week &##127969; Working from home every Friday... 

Nurse First

Travel First Assist Technician - $2,677 per week Job at Nurse First

 ...Nurse First is seeking a travel First Assist Technician for a travel job in Mattoon, Illinois. Job Description & Requirements ~ Specialty: First Assist Technician ~ Discipline: Allied Health Professional ~ Start Date: 10/27/2025~ Duration: 13 weeks ~40... 

COF Training Service Inc

Shared Living Contractor Job at COF Training Service Inc

 ...program, one to two participants share a home with a family or an individual adult's family...  ...control or direct only the result of the work and not what will be done and how it will...  ...an independent contractor, then you are self-employed. The earnings of a person who is working...