Customer Support Executive - Airlines Industry Job at Two95 International Inc., Malaysia

bHRmTmVWMnZ1TS9NYzBhU0RpTTE0S1NqMVE9PQ==
  • Two95 International Inc.
  • Malaysia

Job Description

End to end airline operation - Work Environment - 24*7

Must have Fluency in spoken MANDARIN & ENGLISH .

Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.

24/7 Shift Rotational :

  • 3 shift – Morning, Afternoon, Midnight 8 hour per shift
  • 5 days in a week from Monday to Sunday

Roles & Responsibilities :

  • Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries

  • To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.

  • To be able to deal with customers and meet customer requirements

Requirements

Personal style enablers

  • Should have a good standard of both Spoken and written English.

  • Needs to be a team player with a positive attitude.

  • Should be adaptable to change.

  • Needs to display confidence and the ability to sell a given product.

  • Extrovert with a customer service mind se

Benefits

  1. KPI Incentive (monthly)

  2. Transport Allowance is provided

  3. 18 days of Annual Leave

  4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)

  5. Dental Coverage @ RM500 per year

  6. Rewards & Recognition (Awards & Gifts)

Job Tags

Shift work, Night shift, Sunday, Day shift,

Similar Jobs

AlliedTravelCareers

Travel Surgical Tech - $1,277 to $1,426 per week in Appleton, WI Job at AlliedTravelCareers

 ...Surgical Tech Location: Appleton, WI Agency: Host Healthcare Pay: $1,277 to $1,426 per week Shift Information...  ..., Wisconsin, 54915! Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Surgical... 

InSync Healthcare Recruiters

CRNA - Anesthesiology job available in Stuart, Florida Job at InSync Healthcare Recruiters

 ...Atlantic Coast city of Stuart is located along Florida's renowned Treasure Coast, north of Palm Beach. Along with fishing and other water-intensive activities, Stuart is famed for its historic and pedestrian-friendly downtown. With a fine assortment of accommodations, dining... 

momentum-formerly-ucpla

Fleet Driver / Transporter Job at momentum-formerly-ucpla

 ...Schedule: 8:00 AM to 4:30 PM, Monday - Friday**including weekends and holidays, as needed Momentum is hiring a Fleet Driver/Transporter for our greater Los Angeles area, including the San Fernando Valley and Thousand Oaks. As the Fleet Driver/Transporter, you will... 

Fast Forward

Graphic Designer Job at Fast Forward

 ...tech and AI-powered nonprofits resources and tools to scale. Learn more. THE POSITION Fast Forward is looking for a Graphic Designer, a creative force who uses design and narrative to champion the tech for good movement. This role reports to the Senior Content... 

SWI Excavating

Director Of Operations - Construction Job at SWI Excavating

 ...operational aspects of our growing excavation and utility construction company. This role is responsible for overseeing field operations...  ...-on leadership role. The Director of Operations will directly manage Superintendents, Project Managers, and oversee field crews....