Job Description

Job Description

Job Description

About Us:

TBNation LLC is a leader in providing educational resources and high-quality products to the global DIY boating community. We serve passionate boaters who are committed to building, modifying, and upgrading their fishing boats. Our team is driven by honesty, accountability, and a deep care for people—whether it’s our employees, customers, or partners. As we grow, we’re looking for a dynamic ECommerce Operations Manager to help us streamline operations and continue delivering excellence to our customers.

Job Summary:

The ECommerce Operations Manager will oversee all aspects of our Shopify-based online store and ensure smooth daily operations. The ideal candidate will bring proven experience in ecommerce operations, thrive in a fast-paced environment, and align with our core values of honesty, accountability, and a passion for boating and fishing.

Key Responsibilities:

• ECommerce Platform Management (Shopify):
  • Oversee the day-to-day operations of our Shopify store, including product listings, pricing, promotions, and order management.
  • Optimize website performance, ensuring a seamless user experience and minimizing cart abandonment.
  • Manage inventory, ensuring accurate stock levels and timely restocking.
  • Coordinate with vendors for product updates and inventory management.
• Customer Service & Experience:
  • Ensure excellent customer service by developing systems for order fulfillment, returns, and support.
  • Collaborate with the customer service team to resolve ecommerce issues and improve customer satisfaction.
• Logistics & Fulfillment:
  • Coordinate with warehousing and logistics teams to ensure timely fulfillment of orders.
  • Monitor shipping processes to optimize costs and efficiency.
• Marketing Support:
  • Work with the marketing team to implement promotions, discounts, and special offers on the ecommerce platform.
  • Monitor and report on key performance metrics like conversion rates, traffic, and sales trends.
• Technical & Process Optimization:
  • Identify areas for process improvements and automation, reducing bottlenecks in the ecommerce workflow.
  • Ensure website updates, plugin installations, and third-party integrations function smoothly.
• Reporting & Analysis:
  • Analyze sales data, customer behavior, and ecommerce metrics to drive data-based decisions.
  • Provide regular performance reports and suggest areas for growth or improvement.
• Vendor & Partner Management:
  • Collaborate with vendors and suppliers to ensure product availability and timely restocking.
  • Develop and maintain strong relationships with third-party vendors (Shopify apps, payment processors, etc.).

Qualifications:

• Proven experience in managing ecommerce operations, ideally within a Shopify-based environment.
• Strong understanding of ecommerce logistics, fulfillment, and customer service.
• Experience working with inventory management and order fulfillment processes.
• Ability to analyze data and use insights to improve operational performance.
• Excellent communication skills and ability to work collaboratively with cross-functional teams.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Alignment with our core values: honesty, accountability, communication, and passion for boating and fishing.

Our Core Values:

• Integrity: We always do the right thing.
• People-First: We care deeply about our team, customers, and vendor partners.
• Communication: Clear, timely, and fearless.
• Accountability: We own our results.
• Passion: A love for boating and fishing is at our core.

Why Join Us?

• Be part of a passionate, dynamic team that is making waves in the DIY boating community.
• Opportunity to work remotely or from our Oxford, GA Headquarters.
• Competitive salary and benefits.
• A culture rooted in integrity, accountability, and a genuine care for people.

Our Ideal Candidate Is:

1. Proven ECommerce Operations Expertise (Especially Shopify)

The ideal candidate has hands-on experience managing Shopify-based ecommerce stores, optimizing everything from product listings to fulfillment processes and third-party tool integrations.

2. Analytical and Data-Driven Decision Maker

They make informed, data-driven decisions by analyzing performance metrics like conversion rates, customer behavior, and sales trends, using insights to improve operational efficiency.

3. Agile and Problem-Solving Mindset

This candidate thrives in fast-paced environments, quickly identifying and solving operational challenges with a proactive, adaptable approach to growth.

4. Strong Cross-Functional Communication and Leadership

They excel at collaborating across departments, communicating goals clearly, and driving teams to work cohesively toward achieving ecommerce objectives.

5. Customer-Centric and Passionate about DIY Culture

They align with TBNation’s mission, understanding the needs of the DIY boating community, and are committed to delivering a top-tier customer experience while sharing a passion for boating and fishing.

TBNation LLC is a leader in providing educational resources and high-quality products to the global DIY boating community. We serve passionate boaters who are committed to building, modifying, and upgrading their fishing boats. Our team is driven by honesty, accountability, and a deep care for people—whether it’s our employees, customers, or partners. As we grow, we’re looking for passionate partners to continue delivering excellence to our customers.

Company Description

TBNation LLC is a leader in providing educational resources and high-quality products to the global DIY boating community. We serve passionate boaters who are committed to building, modifying, and upgrading their fishing boats. Our team is driven by honesty, accountability, and a deep care for people—whether it’s our employees, customers, or partners. As we grow, we’re looking for passionate partners to continue delivering excellence to our customers.

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