Role- Network Engineer with CCIE - Service Provider Location- Plano, TX onsite Job Type- C2H JD- Candidate should have CCIE Service Provider Role Description (Job ID): Leads engagements and provides escalation support for large scale solutions and complex issues through deep 5G technical expertise. Supports engagements by training escalation best practices to support the 5G deployment Supports creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer Provides technical expertise and escalation support in documenting and resolving technical problems founding products, software and solutions Leads engagements with other teams (Engineering/DevOps) to properly identify, diagnose, triage, and correct complex issues either through direct support and by root cause analysis Assists in leading team to build support / incident response options to maintain the operational readiness of customer 5G infrastructure Identifies key maintenance areas such as hardware capabilities, software anomaly thresholds, and licensing requirements Assists engagements with the creation of vendor support issues and the best practice use of change management Actively works with the Engineering teams for addressing systemic product, software and solution issues along and drives addressing usability and serviceability concerns. Expected Responsibilities: Technical focal point incident escalation resolution Troubleshoot and resolve complex incidents across Cisco and AWS technologies. Accountable for the accurate and timely resolution of network incidents detected. Deliver knowledge transfer to Company NOC engineers. Partner with extended Company operations teams for cross-technology incident resolution Contribute to troubleshooting documentation and investigations, incident handling and help guides. Assist in developing escalation path through NOC and to Company Wireless Network Engineering to expedite remediation Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
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